United Health Group

[rkwe8624]

ITS A CAPTIVE Site, not a BPO, so all job salary is in GRADE which means, in each position mo differ jud mo ug salary per co worker, and mo apas sila sa basic nimo sa prev. comapny

im with CVG for 6 -7 yrs and I can say lahi ra jud diay ang captive compare to BPO, yes CVG is well known, but UHG is a fortune 14 company (google nlng ninyo unsa ni)

lahi2 ug department and i can say in each department wala jud stress in terms of SATS,

take it from my account, akong METRIC is only QA, AHT and Absenteesim rate... puro controllable metrics tanan

if ari ka sa BPO, naay SALES, NAAY CSAT, NAAY QA NAA PROD. sus ka daghan.. pero my opinion is my opinion how niec to work in a captive company...

every employee has really bad something to say to their past/current employeer, taw ra gud ta tanan reklamador bya ta.. pero for me, with 8 yrs call center exp. Being in CAPTIVE UHG dept. is the best ive been into in terms of PAY, BENEFITS and METRIC perting sauna

[Poor_Prince23]

bro Rkwe8624 thanks for your insight working in captive sites vs BPO. May i ask... unsa imu position sa UHG bro? what's the advantage in your case - tenure sa cvg, during your hiring process for a medical(?) company? thanks!

[solstice]

bro Rkwe8624 thanks for your insight working in captive sites vs BPO. May i ask... unsa imu position sa UHG bro? what's the advantage in your case - tenure sa cvg, during your hiring process for a medical(?) company? thanks!

same insight, agent rako sa UHG pero lahi ra jud ang stress level compared sa Convergys or BPO companies, Metrics wise kay dili xa grbe, no CSAT and Selling. differ lang sa account bro, kay naa uban ang metrics Quality ra, naay uban AR ug AHT ra.. pero again totally different from BPO since BPO industry is profit wise (more calls more money) captives sites are different, since ilaha ra mga employees ang manawag, or usahay manawag ra mi sa customer to check on their request pero dili mi mo baligya or like, murag ga survey lang or inform sa ila benefits, ang uban ga process rag claims.. so stress free jud for me, of course maka dunggog kag negative feedback (dili nana mawala sa pinoy ang feedback) pero try out a captive and BPO company bai, lahi ra jud xa

[dickron]

same insight, agent rako sa UHG pero lahi ra jud ang stress level compared sa Convergys or BPO companies, Metrics wise kay dili xa grbe, no CSAT and Selling. differ lang sa account bro, kay naa uban ang metrics Quality ra, naay uban AR ug AHT ra.. pero again totally different from BPO since BPO industry is profit wise (more calls more money) captives sites are different, since ilaha ra mga employees ang manawag, or usahay manawag ra mi sa customer to check on their request pero dili mi mo baligya or like, murag ga survey lang or inform sa ila benefits, ang uban ga process rag claims.. so stress free jud for me, of course maka dunggog kag negative feedback (dili nana mawala sa pinoy ang feedback) pero try out a captive and BPO company bai, lahi ra jud xa

sakto jud ka..lahi ra ang captive sites..mas more relax

[30121895]

same insight, agent rako sa UHG pero lahi ra jud ang stress level compared sa Convergys or BPO companies, Metrics wise kay dili xa grbe, no CSAT and Selling. differ lang sa account bro, kay naa uban ang metrics Quality ra, naay uban AR ug AHT ra.. pero again totally different from BPO since BPO industry is profit wise (more calls more money) captives sites are different, since ilaha ra mga employees ang manawag, or usahay manawag ra mi sa customer to check on their request pero dili mi mo baligya or like, murag ga survey lang or inform sa ila benefits, ang uban ga process rag claims.. so stress free jud for me, of course maka dunggog kag negative feedback (dili nana mawala sa pinoy ang feedback) pero try out a captive and BPO company bai, lahi ra jud xa

masaag sakog kadjot dre nga thread ha.. pero agree jd ko ane captive vs bpo lahi ra jd kaayo.

[solstice]

masaag sakog kadjot dre nga thread ha.. pero agree jd ko ane captive vs bpo lahi ra jd kaayo.

korek ka jan brother hehehe

[bim27142]

naay hiring og HR diri mga bro/sis?

[kaboang2007]

unsay ge hire ani dri?

[akosiprincejan]

True but I am not from UHG I am from HCCA HC back office sad mi QA AHT attendance productivity ra among METRIC dako2 pajud ug salary

[abcxyz123]

Top 14 Fortune 500 Company!


Customer Service Representative (Cebu)
- Provide excellent customer service
- Constantly meet established productivity, schedule adherence, and quality standards
- Respond to complex customer calls, resolve customer service inquiries that include:

- Benefit and Eligibility information

- Billing and Payment issues

- Customer material requests

- Physician assignments

- Authorization for treatment

- Explanation of Benefits (EOB)

Minimum Qualifications:
- Must complete at least 2nd year of college education
- Good command of the English language
- 6 months to 24 months of experience in a BPO contact center
- Amenable to and has experience working on a shifting schedule
- Moderate proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
- Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
- Ability to remain focused and productive each day though tasks may be repetitive




Assistant Manager (Cebu)
- Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members
- Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
- Coordinates work activities with other supervisors, managers, departments, etc.
- Identifies and resolves operational problems using defined processes, expertise and judgment
- Provides coaching and feedback to team members, including formal corrective action
- Conducts annual performance reviews for team members
- Provides expertise and customer service support to members, customers, and/or providers


Minimum Qualifications:
- Undergraduate degree or equivalent experience.
Qualifications:
- 5 plus years of customer service experience analyzing and solving customer problems
- 1 plus year of experience as a supervisor




Bridge Manager (Cebu)
Graduate – MBA Preferred
8+ years of experience in the operational role with atleast 5 years in TL/AM experience
5+ years of Medical/Healthcare claims processing experience in a Managerial Role
2+ years of Project Management experience would be an added advantage
People management experience & strong orientation towards customer service
Highly organized and proactive; able to meet deadlines in a fast-paced environment
Excellent oral and written communication skills
Computer proficiency with advance knowledge excel and Powerpoint
Has worked in a fast paced BPO environment



Customer Service Representative (Taguig and Quezon City)
- Provide excellent customer service
- Constantly meet established productivity, schedule adherence, and quality standards
- Respond to complex customer calls, resolve customer service inquiries that include:

- Benefit and Eligibility information

- Billing and Payment issues

- Customer material requests

- Physician assignments

- Authorization for treatment

- Explanation of Benefits (EOB)

Minimum Qualifications:
65 versant
6+ berlitz
6 months experience in working in a BPO setting
High school education or equivalent experience



Send me your resume at markfreak AT yahoo DOT com so we can process your application right away.