Level 3 Sen. Windows Escalation Engineer & Content Writer

[lunateec22]

Managed IT Services & IT Support | Balmain, New South Wales | I Know IT

Level 3 Senior Windows Escalation Engineer

We are looking for a full time Senior Windows Escalation Engineer for our Australian IT firm.
You will be working directly with the CEO and a close knit team of passionate technology specialists in our Cebu Office. You will be routinely interacting with the Australian service team.
I Know IT specialises in technology solutions for Australian businesses and offshore companies conducting business in the Philippines and Australia. I Know IT is not a BPO. The team work closely together to service and respond to customer’s needs running small and medium sized networks.

Your primary responsibilities will include:

• Provide escalation support to level 1 and 2 engineers.
• Take responsibility for and resolve Level 2 and 3 technical issues which include both Microsoft related and network/internet related issues.
• Provide technical guidance to junior staff
• Assist with projects and cloud migrations (Office 365 and others)
• Troubleshoot system problems such as mail delivery issues, routing issues, server issues, internal network issues
• Build scalable process within our organization
• Active Directory modification and resolution of issues
• Responding to and resolving issues raised by our monitoring system.
• Logically following a troubleshooting process and initiating a resolution using online resources.
• Installing, configuring and Troubleshooting third party application issues

Skills and Experience

• Strong verbal communication, preferably experience working with Australian or British companies
• Highly professional written communication – exceptional understanding of the English language
• Experience in a Business to Business (B2B) technology role
• Microsoft Certification MCSA 2008 or above
• Bachelor Degree in Information Technology
• Experience with Cloud i.e. Microsoft Azure, Microsoft Office 365, Amazon Web Services
• Ability to work independently
• Ability to adapt to a broad range of issues and challenges
• 5+ years’ experience in a helpdesk environment with your most recent role(s) as a 3rd level escalation technician
• Close proximity to GAGFA, Cebu
• Expert level understanding of Microsoft Windows Server 2008+, VMWare, HyperV, Microsoft Exchange, Microsoft SQL, Active Directory, Desktop environments i.e. Windows 7 and 8
• Autonomous, flexibile and self motivated
• Positive and energetic

Work Environment and Salary

Attractive salary package
Close knit team with regular coaching and 1:1s with 10+ year experienced CEO
Monthly retention activity dinner/movies/massage
Full time role 8am-5pm Australian Daylight Savings Time (currently 5am-2pm Cebu until 2nd April 2015, then 6am-3pm until first Sunday in October 2015)
Bonuses and incentives for high performance and targets met

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Content Writer and Social Media Specialist

We are looking for a full time content writer and social media specialist for our Australian IT firm.
You will be working directly with the CEO and a close knit team of passionate technology specialists in our Cebu Office. You will be routinely interacting with the Australian service team.
I Know IT specialises in technology solutions for Australian businesses and offshore companies conducting business in the Philippines and Australia. I Know IT is not a BPO. The team work closely together to service and respond to customer’s needs.

Your primary responsibilities will include:

• Content writing for our blogs and newsletters
• Web content writing to keep our website fresh and up to date with new information, products and services
• Landing page optimization
• Generating leads
• Identifying and nurturing leads on LinkedIn
• Responding to sales enquiries
• Preparing sales and marketing materials
• Updating social media platforms i.e. Facebook, Twitter and LinkedIn
• Working to a marketing calendar
• Updating company documentation pertaining to sales and marketing

Your secondary responsibilities will include:

• Answering occasional calls and speaking with customers directly about their IT needs
• General administrative support to our Client Relations Manager
• Database management
• Sales assistance
• Preparing quotes and proposals
• Data mining (gathering and compiling information about prospects and contacts)
• CRM database management – managing activities and contact information in our CRM database from transcription audio
• Other Ad-hoc Duties to be advised

Skills and Experience

• Strong verbal communication, preferably experience working with Australian or British companies
• Highly articulate written experience – exceptional understanding of the English language
• Intermediate to advanced Microsoft Office experience (Word, Excel and PowerPoint)
• Experience working in an IT related role
• B2B marketing experience
• Wordpress and/or Joomla experience
• Strong knowledge of LinkedIn


Work Environment and Salary

Attractive salary package
Close knit team with regular coaching and 1:1s with experienced CEO
Monthly retention activity dinner/movies/massage
Full time role (open to Part Time applicants)
5am-2pm operating hours (Sydney 8am-5pm)
Bonuses and incentives for high performance and targets met

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Please submit resume to: ikitapplicant@gmail.com. All applicants will be responded to.

[lunateec22]

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