To Hoteliers specifically Front Office

[ganjaman4978]

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how do you handle guests who assumes their reservation is under company account, but booking made through the hotel stated PA?

[togoys]

verify it with reservations officer.. .it might be the reservations officer fault or the guest is simply playing game on you bacin pa diay mka lusot...hehee.. .=)

[jackdi]

most hotels verify guests credit card upon check in. verify in a sense that guests will change their mind upon check out, the verified amount will be credited back to guests within 7-15 banking days assuming he has no other incidentals.

huh ? ! ? Mao diay na ang gitawag og "Credit Card Offline Transaction" sa inyoha.
Wala diay ko kasabot sa imo question...

Mao siguro ni ang daku nga difference between Hotels and Serviced Apartments.

Sa amoa, if you sign for 1 month (min. stay na), you stay or pay for 1 month. You can check-out anytime you want, basta bayad ka according to what you have signed-up for (except for extensions). Rent deposits will be refunded with 14 days from check-out date.

[jackdi]

how do you handle guests who assumes their reservation is under company account, but booking made through the hotel stated PA?

For us it's simple.

CA's are booked by company thru their representatives or HR's, most especially, premium clients na namo.
...on any instances, we listen to the guests but we always talk the HR's kay ang company baya ang mobayad sa tanan.

PA's are booked by individual persons.
...if they'll claim to be under CA's, I would ask them to call the company HR on the spot to settle the issue dayon. If dili katawag nako ang ila HR, then i will give it to the guest under a personal account. Kung dili siya, dili pod ko. No payment, no apartment. ..bye-bye...

Things must be made clear on the first day of the guest's stay with us.

Ingon pa sa amo Operations Manager diri, : "no money, no talk"

[ganjaman4978]

huh ? ! ? Mao diay na ang gitawag og "Credit Card Offline Transaction" sa inyoha.
Wala diay ko kasabot sa imo question...

Mao siguro ni ang daku nga difference between Hotels and Serviced Apartments.

Sa amoa, if you sign for 1 month (min. stay na), you stay or pay for 1 month. You can check-out anytime you want, basta bayad ka according to what you have signed-up for (except for extensions). Rent deposits will be refunded with 14 days from check-out date.

its a huge difference. service apartments are not quite as complicated as hotels

[ganjaman4978]

verify it with reservations officer.. .it might be the reservations officer fault or the guest is simply playing game on you bacin pa diay mka lusot...hehee.. .=)

there are some cases actually. most of them try to intimidate you. to be safe, NO LOA NO CHECK IN.

[ganjaman4978]

For us it's simple.

CA's are booked by company thru their representatives or HR's, most especially, premium clients na namo.
...on any instances, we listen to the guests but we always talk the HR's kay ang company baya ang mobayad sa tanan.

PA's are booked by individual persons.
...if they'll claim to be under CA's, I would ask them to call the company HR on the spot to settle the issue dayon. If dili katawag nako ang ila HR, then i will give it to the guest under a personal account. Kung dili siya, dili pod ko. No payment, no apartment. ..bye-bye...

Things must be made clear on the first day of the guest's stay with us.

Ingon pa sa amo Operations Manager diri, : "no money, no talk"

i have a dog and his name is BINGO!

[ganjaman4978]

how can tell if its a debit card or credit card?

[jackdi]

i have a dog and his name is BINGO!

Ahihihi! Pets are not allowed in our apartments! But you can play Bingo though!

[jackdi]

how can tell if its a debit card or credit card?

You mean on-the-spot Physical differences? It's hard to tell.

Pero pwede nimo basahon quickly ang fine prints at the back of the card.
If it's a debit card, you MAY be able to see the words "... debit card agreement..." or somethin'.
Kung wala siya ang nga words, taas ang chance nga credit card na.
Di lang ko sure kung tanan nga debit cards naa ba'y ingon ani. But the one im holding right now, naa.

Beyond the physical differences, i think kahibaw na ta kung unsa.