UPDATE: PLEASE SEE THE CHANGES TO THE "PRODUCT RECALLED FOR REPAIR" SECTION BELOW REGARDING THE LIST OF AFFECTED SERIAL NUMBERS.

Thank you for using Canon products.


Canon U.S.A., in cooperation with the U.S. Consumer Product Safety Commission, is recalling the Canon EOS REBEL T4i Digital SLR camera with certain serial numbers (see below).


The front rubber grips of some units of the Canon EOS REBEL T4i Digital SLR camera (EOS 650D/EOS Kiss X6i overseas models) can change color (turn white) after a short period of time. Customer support for this phenomenon is described below.


We take pride in the quality and performance of our products, and apologize for any inconvenience. We offer our sincerest apologies to any customers who may be inconvenienced.


Phenomenon
The front rubber grips of some EOS REBEL T4i units produced in certain lots between May 31st through June 27th, 2012 may turn white after a short period of time. We have determined after inquiry with the rubber manufacturer and analysis, that the white substance is zinc bis (N,N’-dimethyldithiocarbamate).


Zinc bis is not used in the production of this product. However, the quantity of rubber accelerator used in the affected production lots was slightly higher than usual. As a result the rubber grips may turn white due to a chemical reaction with the rubber accelerator and other substances. High temperature and high humidity may contribute to this condition. Zinc bis (N,N’-dimethyldithiocarbamate), which becomes deposited on the rubber surface, is created as a result of this chemical reaction.
Source: Canon U.S.A. : Consumer & Home Office : EOS Cameras

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