my opinion, if you buy cheap, expect that there will always be a catch... i travel a lot via budget airlines because of their dirt cheap promo fares... and there are times that i get so upset about delayed flights, etc... but at the end of the day, i paid it dirt cheap, so i guess that's why it's dirt cheap after all...
the worse i experienced so far is that i got left behind because i was late (yeah, my fault, so i can't complain much either) and as a result i paid a rebooking fee for more than double the amount of my original ticket... it sucks yeah, but mag antus nalang gihapon ko para maka travel lang ko, because i need to travel and i have no other options for fast and cheap travel but these promo fares... take note, "promo" fares... it may be unfair to some extent but hey, i'm pretty sure the airline companies got it covered...
if you want something that you can complain out loud, go buy a PAL business class ticket... im pretty sure they have better customer options for you but hell you gotta pay the price...