Customer Service Representative
InFocus Multimedia and Business Solutions
TITLE:
Customer Service Representative
[7:30 AM to 4:30 PM PHT shift]
(at least 2 years of experience required)
POSITION LOCATION:
InFocus Multimedia and Business Solutions
3/F A.D. Gothong I.T. Center
Bgy. Subangdaku, Manadue City Cebu 6014 Philippines
STARTING SALARY:
15,000 per month for qualified applicant
InFocus Multimedia and Business Solutions is a new subsidiary of a multinational company that will be a fast rising business process outsourcing company that is devoted to delivering exceptional service and workmanship to our internal and external cliental. Starting this December with only 20 employees you have an opportunity to be a pioneer of a business which will be aggressively expanding an untapped Australian market that exudes enormous potential for growth. To start we have all the essential resources for becoming a global company and will yield a powerful workforce and expediential results.
We now have a great opportunity for an experienced and team-oriented individual to start and build a career in customer service. You can have the convenience of working on normal office hours while earning above the normal pay grade for this position as some of the advantages. Aside from developing your expertise with us, you can also build a career and have the potential to supervise and even manage a team in the near future.
Reporting directly to the Sales & Customer Service Manager, your task will be to provide excellent customer support and to give resolutions and responses in an accurate and timely manner. In addition, the position requires you to receive orders from customers, update essential information into the database, follow-up pending issues, assist in documenting customer service processes, and handle special projects. Demanding excellent communication skills and proficiency in fulfilling tasks simultaneously, this role is the vital link between the customer and the company.
Knowledge & Experience:
- Must have at least 2 years customer service experience.
- Must be well-oriented with Microsoft Office programs and other computer applications.
- Experience in taking customer orders over the phone.
- Experience in documenting work flows and processes.
- Must have undergone basic phone customer service training and workshops.
Skills:
- Must have the ability to work with patience and courtesy in customer relations.
- Must have the ability to communicate effectively, both verbally and in writing.
- Must be able to think quickly and logically to ensure expedient response to customer inquiries.
- Must have strong organization skills.
- Must be able to multitask effectively.
- Must have above-average typing speed/skill.
Attitudes/Behaviors:
- Team and results oriented.
- Sound time management and organizational skills.
- Good communication, listening and learning skills.
- Role models the company's values based culture.
- A professional approach - integrity, maturity, ethical and honest behavior.
- Be discreet with sensitive information.
- Able to take the initiative and operate independently.
- Results oriented.
- Flexible attitude to work - prepared to do whatever is needed to achieve the required outcome.
We are keen to hear from qualified candidates ONLY. Please forward your resume and covering application letter in strict confidence to:
ben.q@sportsinfocus.com.au on or before
Monday, November 14, 2011.
Customer Service Representative
Originally Posted by bhong96
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