Call Centers One-Stop Shop

[CocoCrunch]

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wala gihapon ka kagets sa among point.

these centers already have their own specific threads. this thread is like the whole "career section" in 1.

[CocoCrunch]

Everything you post here is confidential. client names, salaries, etc etc. and most of it are not correct.

[gunsky]

OP 16k? lolz! its 13.5k for entry level and 18+ for level2 agents. If your not declared as level2 even though you have atleast one year CC experience I suggested finding another one. they bought eTelecare not merge with the latter.

FARFETCH LAGI. DILI SMARTPHONE KUNDI TELECOM SERVICE KASAGARAN ACCOUNT SA STREAM.

[THE LAST CLONE]

peewee, ing.na 16k sad ang Emax

[bjpunk182]

why avoid AT&T ISP? 2 years ko sa Sykes ana nga account, pero wala koy regrets.....

[s3xyp1nk]

peewee, ing.na 16k sad ang Emax

16K diay nang EMAX? kanang mga naka black nila nga sling?
pila man dyud start ana diay?

[masakiton]

thanks for the info masakiton. AT&T ISP (not Accenture-AT&T) is one of the difficult demanding accounts/clients (very high, unrealistic and uncontrollable Customer Satisfaction standards)

ATT gi outsource ila Tech support sa Accenture
Ang Accenture pud.. gi outsource pud nila sa different callcenters .. isa na ang teletech

karon ang ATT murag wala na ni padayon ug avail sa services sa accenture.. mao nang ni derecho na sila sa call center companies

demanding? hmmm depende rana sa taw..
uncontrollable Customer Satisfaction standards? kanang mga nag syagit na sa kalagot nga customer..isa na sa mga nindot nga customers after mag yaw2x.. either mo hang up na or mo kalit rana sila ka buotan kai naka pa gawas na sa gi bati

sa ako a.. kadto accenture ang pina ka sayon nga account ako na agi an
IBM-Sprint =2nd

[masakiton]

Everything you post here is confidential. client names, salaries, etc etc. and most of it are not correct.

basin sobra an ka callcenter jumper or mga information gikan sa unhappy employees

[Metz]

mobalik ko sa call center.
I had 3 years experience sa CVG, maka request bako ug higher pay maski 2 years nako wala sa industry?

nahan ta ko ug sales accounts kay kapuyan nako ug customer service.

[feedback]

wala gihapon ka kagets sa among point.

these centers already have their own specific threads. this thread is like the whole "career section" in 1.

Everything you post here is confidential. client names, salaries, etc etc. and most of it are not correct.

thanks for your opinions CocoCrunch. The client names are not expected to be accurate but can give hints about the real client. The salaries are estimates and may even be less with the tax deductions. Please provide the more accurate information if you would like to share it.

OP 16k? lolz! its 13.5k for entry level and 18+ for level2 agents. If your not declared as level2 even though you have atleast one year CC experience I suggested finding another one. they bought eTelecare not merge with the latter.

FARFETCH LAGI. DILI SMARTPHONE KUNDI TELECOM SERVICE KASAGARAN ACCOUNT SA STREAM.

thanks for the info and correction gunsky. this will be posted on page 1. the P18k+ is what is referred to as the experience premium. convergys also implements something similar to this

according to information received, e-telecare majority shares was bought by ayala before the merger with stream. ayala now holds about 25% only of the stream stocks

peewee, ing.na 16k sad ang Emax

thanks for the info THE LAST CLONE. this will be posted on page 1.

why avoid AT&T ISP? 2 years ko sa Sykes ana nga account, pero wala koy regrets.....

thanks for the inquiry bjpunk182. AT&T ISP is not a bad account because it provides employment but someone mentioned about the unreasonable and unpredictable tacrift (customer satisfaction) which includes dropped calls or things beyond the control of the agent. you may also want to consider how they compute it (# of 100% - # of -100% / total #)

16K diay nang EMAX? kanang mga naka black nila nga sling?
pila man dyud start ana diay?

thanks for the inquiry. hope this thread helps

ATT gi outsource ila Tech support sa Accenture
Ang Accenture pud.. gi outsource pud nila sa different callcenters .. isa na ang teletech

karon ang ATT murag wala na ni padayon ug avail sa services sa accenture.. mao nang ni derecho na sila sa call center companies

demanding? hmmm depende rana sa taw..
uncontrollable Customer Satisfaction standards? kanang mga nag syagit na sa kalagot nga customer..isa na sa mga nindot nga customers after mag yaw2x.. either mo hang up na or mo kalit rana sila ka buotan kai naka pa gawas na sa gi bati

sa ako a.. kadto accenture ang pina ka sayon nga account ako na agi an
IBM-Sprint =2nd

thanks for the info masakiton. aside from the bad customers that are present in all accounts, at&t has tacrift customer satisfaction that includes surveys even to misdirected or dropped calls which is not within the control of agents.

it is true that accenture is great (good client management; pushes back on unreasonabe client demands) so at&t was a good client when handled by accenture. when at&t went directly to the call centers, the at&t client image changed


For

Everything you post here is confidential. client names, salaries, etc etc. and most of it are not correct.

From

basin sobra an ka callcenter jumper or mga information gikan sa unhappy employees

thanks for the comment masakiton. yes, the information posted are from employees. hopefully, other existing employees can give more accurate information so that page 1 will have better information

mobalik ko sa call center.
I had 3 years experience sa CVG, maka request bako ug higher pay maski 2 years nako wala sa industry?

nahan ta ko ug sales accounts kay kapuyan nako ug customer service.

thanks for the inquiry Metz. please see the comment of gunsky above about stream/e-telecare. hope you find it useful