Teleperformance Cebu is opening soon!

[trax]

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tsk, tsk, tsk.. paita pud sa TP oi.. sagdi lang hapit naman xmas., basin pa diay ma usab cla next year..

[diamonds]

Yup there is. When I was with TP before, there were 2 banks. BPI gave out the pay at 5AM prior or on the payday. Robinsons Bank gave it out every 3PM on paydays itself.

Again sir. Duna na agreement ang bank (BPI/Robinsons Bank) og TP. Mao na ang cliche reason sa mga companies nga dili maka on time og sweldo. Bank dayon ang pasangil nga sayop. Now if gi dungan man gali og hatag sa TP ang payroll on time sa BPI and Robinsons Bank no reason nga dili ma release ang pay sa mga employees ontime. Ani ra ka simple sir. If on time man gali pag hatag sa TP ang payroll on both banks perhaps the other bank account of TP is not sufficient. (mao ni sya ang common problem sa company kay wala pa ma clear ang check nga gi deposit o wala pa pondo) so dili jud ma release ang pay sa mga employees. So sometimes mo ask mo sa bank unsa ang problem they will not disclose because of this RA 1405.

[ketan]

Again sir. Duna na agreement ang bank (BPI/Robinsons Bank) og TP. Mao na ang cliche reason sa mga companies nga dili maka on time og sweldo. Bank dayon ang pasangil nga sayop. Now if gi dungan man gali og hatag sa TP ang payroll on time sa BPI and Robinsons Bank no reason nga dili ma release ang pay sa mga employees ontime. Ani ra ka simple sir. If on time man gali pag hatag sa TP ang payroll on both banks perhaps the other bank account of TP is not sufficient. (mao ni sya ang common problem sa company kay wala pa ma clear ang check nga gi deposit o wala pa pondo) so dili jud ma release ang pay sa mga employees. So sometimes mo ask mo sa bank unsa ang problem they will not disclose because of this RA 1405.

you are right...my first job wasn't in a call center..It was a private company where we all work in the same office/floor so mag kita2x ra mi tanan and mag istorya. sometimes our pay gets delayed because our payroll master did not submit the payroll on time or did not deposit the cheque on time and we know because we are on the same office/floor.

[diamonds]

aw o 20th diay..my bad. naa man sa CCMS that we will have the payslip on or before lunch tomorrow Nov. 4, 2011. So there is a possibility that the pay will be delayed. I'm sure they will reason out that it is still Nov. 4 and our pay is supposed to be Nov. 5. Well, other centers pay us a day before payday..and if payday falls on weekends or mondays, we get paid on fridays. If it falls on holidays, it is always a day before. and it is available at 12:01 am...not within the day. So I don't think it's the bank.

Sakto kaayo ni sir.

Usahay gud kay tuyo.on man jud og delayed ang sweldo coz if you believe or not sir. kanang one day delayed sa inyo sweldo dako na kaayo na og interest o ma gain ang TP.

Kay dapat jud unta if ang payday ma fall og Saturday or Sunday by Friday available na ang sweldo coz some banks kay no Saturdays unya aware na ang taga banko ana if ma fall ang payday og Saturday mag overtime jud na dili na pwede unya-unyaon ang sweldo s.o.p. na xa.

[bLoody_sanctuary]

Just want to clarify this to you...Most of us transferred here in TP because when we applied, we were told that there are great chances of career growth since it is a new center here in Cebu. But what happened now is they promoted those people from Manila when in fact the center is here in Cebu, it was a slap to our faces"Are you seeing one of the Senior Managers or Directors more often? If you do, then they are not there for a vacation" Yes I am seeing them more often, but whenever we ask them about the pay and why Manila has different pay scheme from Cebu..they will only say "every center has different pay scheme" When you say that "paid by hour" is determined by the client, not the company..how can you be so sure?you are not from TP right? I have worked for AT&T before and we were not paid by hour. So why pay by hour in TP? And you also said business is business, so this means that TP is not a PRO-employee company right? All they care about is make money and to hell with their employees..we can die (simbako lang) on our way to work and the company won't give a damn because we don't have our health insurance yet right"I think they will hear you if you talk to them, but they cant go to istorya.net with people hiding on screen names just to know that. Tell them! right on their face! If you're not satisfied with the explanation,ask questions!" I already asked them right on their faces, but again all they will tell you is an alibi...and then change the topic. It would be awkward to push our questions when they already changed the topic. And you think all of us here are hiding on screen names? How about this? Lets have a bet..or I dare you. Tell us your name and we will tell you our names. at least mine and jcgoyong's username is obvious..we show our last names..Unlike some of those gay usernames under a Newbie account.

I can't blame you if you believed they chose the Manila people to be promoted in behalf of Cebuanos as slap on your face, that's not a slap on your face, sooner or later, there will be somebody who will be promoted from your batches. Have you considered the situation of your account for you to say that promoting an agent from Waves of AWOL agents would do good when promoted as a supervisor? if they will promote you as a supervisor, would you be able to explain to your agents the reason why the company cant change their payroll scheme right there and then just because a lot of employees rant about it? So I want to put yourself on their shoes now and tell me how you will explain the situation to your employees for them not to be demotivated.

It is possible that since a lot of your wavemates went on AWOL, that could have created an impression that hey, I cant trust this people to run my business. I didn't say that they can trust the Manila people too.

Again, in your account's current situation. Do you think promoting somebody from your batches would do better than the current situation?

Again, if you believe you could have delivered the message better than your Boss "I", how are you going to do it knowing that you cant change the payroll scheme right away. And do you think what he said didn't make any sense?

Again, if you have a 16K basic in a month with 2 cut off. You would probably get 6k per cut off as the highest if you're single without dependents.

I know you're not new to this industry. I expect you to understand better than anybody. I expect you to have done the calculation long before you realize that your pay is not enough for you.

HR would not be as detailed as they can be in explaining if you're not gonna ask them to do so. There's no such thing as stupid question? So why not ask till you get what you needed?

I am with AT&T from a different company. I know they pay by HOURS WORKED before, they just recently changed to per minute. We were even shocked because we were given enough time to prepare our Operations. Of course you cant do anything about it because its the client's decision. Unless you want the TP to pull out the account like what other company's did.[/QUOTE]

ka BS ani oi.. olarkey na kaau ka teh.. hahahahaha! Wave 2 ko teh.. grabe na kaau among pag open sa mga big boss sa TP.. wa japun nabuhat! hahahahahaha! bsag c BO among gpastorya sa mga bigboss.. wla japuy nahitabo hahahahahaha! NONSENSE na sila tanan kastorya.. murag mga way alamag or refusing to understand and do something about it lang jd? hahahahahaha!

if magbasa jd ka sa thread since from the start.. ang mga tao na namhabog sa tp kay namaliktad pagkadugayan hahahahaha (that includes me) proud pako sauna sa kaabog ug sa mga tanan gpromise nila.. pro ending wala jd natuman tanan.. mga boss dha wala may alam..

[supercalifragilistic]

tsk, tsk, tsk.. paita pud sa TP oi.. sagdi lang hapit naman xmas., basin pa diay ma usab cla next year..

Nice attitude. It will definitely change.

[supercalifragilistic]

I can't blame you if you believed they chose the Manila people to be promoted in behalf of Cebuanos as slap on your face, that's not a slap on your face, sooner or later, there will be somebody who will be promoted from your batches. Have you considered the situation of your account for you to say that promoting an agent from Waves of AWOL agents would do good when promoted as a supervisor? if they will promote you as a supervisor, would you be able to explain to your agents the reason why the company cant change their payroll scheme right there and then just because a lot of employees rant about it? So I want to put yourself on their shoes now and tell me how you will explain the situation to your employees for them not to be demotivated.

It is possible that since a lot of your wavemates went on AWOL, that could have created an impression that hey, I cant trust this people to run my business. I didn't say that they can trust the Manila people too.

Again, in your account's current situation. Do you think promoting somebody from your batches would do better than the current situation?

Again, if you believe you could have delivered the message better than your Boss "I", how are you going to do it knowing that you cant change the payroll scheme right away. And do you think what he said didn't make any sense?

Again, if you have a 16K basic in a month with 2 cut off. You would probably get 6k per cut off as the highest if you're single without dependents.

I know you're not new to this industry. I expect you to understand better than anybody. I expect you to have done the calculation long before you realize that your pay is not enough for you.

HR would not be as detailed as they can be in explaining if you're not gonna ask them to do so. There's no such thing as stupid question? So why not ask till you get what you needed?

I am with AT&T from a different company. I know they pay by HOURS WORKED before, they just recently changed to per minute. We were even shocked because we were given enough time to prepare our Operations. Of course you cant do anything about it because its the client's decision. Unless you want the TP to pull out the account like what other company's did.

ka BS ani oi.. olarkey na kaau ka teh.. hahahahaha! Wave 2 ko teh.. grabe na kaau among pag open sa mga big boss sa TP.. wa japun nabuhat! hahahahahaha! bsag c BO among gpastorya sa mga bigboss.. wla japuy nahitabo hahahahahaha! NONSENSE na sila tanan kastorya.. murag mga way alamag or refusing to understand and do something about it lang jd? hahahahahaha!

if magbasa jd ka sa thread since from the start.. ang mga tao na namhabog sa tp kay namaliktad pagkadugayan hahahahaha (that includes me) proud pako sauna sa kaabog ug sa mga tanan gpromise nila.. pro ending wala jd natuman tanan.. mga boss dha wala may alam..[/QUOTE]

BS? I challenge you. Put yourself on their shoe,how are you going to answer rants on your situation now? Considering your position,what the management can and cant do...How are you going to explain it to your people if you're smartass enough than my B.S challenge?

[supercalifragilistic]

Again sir. Duna na agreement ang bank (BPI/Robinsons Bank) og TP. Mao na ang cliche reason sa mga companies nga dili maka on time og sweldo. Bank dayon ang pasangil nga sayop. Now if gi dungan man gali og hatag sa TP ang payroll on time sa BPI and Robinsons Bank no reason nga dili ma release ang pay sa mga employees ontime. Ani ra ka simple sir. If on time man gali pag hatag sa TP ang payroll on both banks perhaps the other bank account of TP is not sufficient. (mao ni sya ang common problem sa company kay wala pa ma clear ang check nga gi deposit o wala pa pondo) so dili jud ma release ang pay sa mga employees. So sometimes mo ask mo sa bank unsa ang problem they will not disclose because of this RA 1405.

Naa jud agreement ni siya. What I remember is every 5th ug 20th ang sweldo diha sa TP. Pero ang cut off to process what needs to be paid on November 5th is katong October 25 pa. So I dont thinks there's a reason for TP to be late in submitting it.

By the way, how would you define LATE ba? Was it indicated on the contract nga you will receive your pay at exactly 12:01AM of every 5th or 20th? I believe 3PM of November 5 is still November 5?

[supercalifragilistic]

"I can't blame you if you believed they chose the Manila people to be promoted in behalf of Cebuanos as slap on your face, that's not a slap on your face, sooner or later, there will be somebody who will be promoted from your batches. Have you considered the situation of your account for you to say that promoting an agent from Waves of AWOL agents would do good when promoted as a supervisor? if they will promote you as a supervisor, would you be able to explain to your agents the reason why the company cant change their payroll scheme right there and then just because a lot of employees rant about it? So I want to put yourself on their shoes now and tell me how you will explain the situation to your employees for them not to be demotivated.

It is possible that since a lot of your wavemates went on AWOL, that could have created an impression that hey, I cant trust this people to run my business. I didn't say that they can trust the Manila people too.

Again, in your account's current situation. Do you think promoting somebody from your batches would do better than the current situation?

Again, if you believe you could have delivered the message better than your Boss "I", how are you going to do it knowing that you cant change the payroll scheme right away. And do you think what he said didn't make any sense?

Again, if you have a 16K basic in a month with 2 cut off. You would probably get 6k per cut off as the highest if you're single without dependents.

I know you're not new to this industry. I expect you to understand better than anybody. I expect you to have done the calculation long before you realize that your pay is not enough for you.

HR would not be as detailed as they can be in explaining if you're not gonna ask them to do so. There's no such thing as stupid question? So why not ask till you get what you needed?

I am with AT&T from a different company. I know they pay by HOURS WORKED before, they just recently changed to per minute. We were even shocked because we were given enough time to prepare our Operations. Of course you cant do anything about it because its the client's decision. Unless you want the TP to pull out the account like what other company's did."


I get your point about attrition and bosses not trusting us Cebuanos for it...but shouldn't we ask first why does agents go on AWOL? If an agent is happy with the center they will not go on AWOL specially if they smell promotion. I am not expecting any from my batch to be promoted, I was expecting it from the first few waves like 1, 2, 3, and 4.

And TP is not the only center that started in Manila and then opened a center here in Cebu, so how come the other centers promoted people from Cebu when they opened here in Cebu?

I am not good with calculating all those numbers..what I do know is when I was with my previous employer, I was offered 12k basic pay plus performance bonus (depends on performance), attendance bonus of 1,500.00 and night diff..but even with a lower basic pay, I was getting at least 9k per payday. So when offered 14k basic pay plus 2k premium, I was expecting to get higher or at least the same..not way way lower.

I have to correct you on them not trusting Cebuanos because they trusted me before. I have to put emphasis on the "RIGHT TIME" to promote people. If somebody can do what the Manila people can do when it comes to product knowledge and managing, why not dba?We also have to consider nga katong taga Manila have established their credibility when they were still working in Manila (this is on TP management's perspective) Isa pud ka factor siguro why they dont trust you "YET" because they are not seeing anything good yet from the externally hired Cebuanos na supervisors right?Possible diba?

So I think the issue here is not really to generalize TP because I believe they are not generalizing Cebuanos too.

You know what's difficult being a boss? Because no matter how hard you work for and no matter how good you are, if the company's owner doesn't want to change the payroll scheme, you cant do anything about it but to do your job. That includes sugar-coating as others say or making sure your employees understand. Again, that doesn't mean TP doesnt care for their employees, but it takes time to make a changes specially payroll which is the biggest expense a people business is spending with.

Again, I'm not hiding the fact that TP might have overlooked when they did a feasibility study in Cebu, but changing the payroll scheme would cost another feasibility and take time to analyze and study the business. Others might think the Ops are not doing anything. Is it fair us to judge them right away?NO.

Is it fair for you to be terminated right away if one of the Senior Managers think you cant handle your customer well in just one call? NO, and I think TP has not done that to you yet.

Same thing as, if we say the management is not doing well or not efficient though you keep asking them questions, what can you suggest then? Do you know anyway better? If you will be provided the situations (can and cant do) I indicated above, do you think you have a better way to resolve it? I'm excited to know your thoughts.

[supercalifragilistic]

Sakto kaayo ni sir.

Usahay gud kay tuyo.on man jud og delayed ang sweldo coz if you believe or not sir. kanang one day delayed sa inyo sweldo dako na kaayo na og interest o ma gain ang TP.

Kay dapat jud unta if ang payday ma fall og Saturday or Sunday by Friday available na ang sweldo coz some banks kay no Saturdays unya aware na ang taga banko ana if ma fall ang payday og Saturday mag overtime jud na dili na pwede unya-unyaon ang sweldo s.o.p. na xa.

I believe TP has been practicing the holidays and weekend rule. I just dont know how you define "LATE".