Teleperformance Cebu is opening soon!

[supercalifragilistic]

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karaan naman nang balitaa oi, wa man ghapon matandog ang cvg...ooops new account eng eng new cast napud sa thrilling nga teleserye sa istorya.net

Karaan jud...Pero to think nga naay balita nga ning-ana, anytime soon...mawala na ang inyong pinalanggang Convergys. Too bad TP pa jud ang possible bidder. Hastang sagpa kaayo noh?

[supercalifragilistic]

Di naku masabtan nganong lagot kaayo ang mga tawo aning TP.

Para sa mga naay callcenter experience, you out of all people should know how our tax affects our salary every payday. Specially sa mga single nga walay dependent, sakit jud kaayo sa buot ug bulsa.

Para sa mga call center virgins or nagplano muapply, dili sa unta magreklamo hangtud wala pa ninyo naexperience. Malay niyo, you have different outlook in life angd you realized that whatever negative things you see here are just exagerrated or even tampered.You didn't even know how the company took risk to hire you guys. I have friends in TP specially sa Manila, ang mga bad feedback nga nakita ninyo online was the feedback 2 years ago. Tinuod nga naay hapit mag welga with media coverage tungod sa kabati sa management sauna. Pero the situation has improved. I'll give TP the credit in facing the problem and fixing it.Pero para sa akong mga friends, they were thankful nga gihatagan silag chance sa TP nga ma-hire, though they know its their first call center job and they're not even confident with their communication skills. And now, they have improved.

About sa hazard pay, low rate, no additional benefits, I totally agree that the pay is not attractive, but its not below the standard rate. Other call centers pay lower than the standards even if Manila rate na siya. Dili unta nato i-judge dayon and TP na they dont care for their employees. Naay Call Center Organization nga garegulate sa sweldo and benefits. On a business perspective, TP might be thinking na though their pay is not competitive, they know they have the fair and right rate for salaries to pay their employees. Dili ra man gud payroll ang gapadagan sa business. Ang ubang clients naay reward ug punishment, so if dili makmeet ug metric ang TP on a particular account, naa pa silay buffer to pay for the punishment, thus not giving the direct punishment to their employes, thus giving their employees enough time to improve. Kay kung eye-to-eye ang labanan, if ang employee wala ka-hit s metric kay bago pa, terminate dayun ang labas. Naa pay auxes like coaching, outbound and meeting nga dili bayaran sa client or dili bayaran sa client ang sobra. what if the employee needs enough time to be coached to improve, TP na ang gabayad ana, dili na ang client.
Naa pud lahi lahi klase sa billing. naay ubang client nga ang bayaran kay HOURS WORKED, naa pud NUMBER OF CALLS TAKEN, naa pud per MINUTE or PER SECOND. So every seconds or minutes OFF the phone counts.
Bottomline, TP is trying to balance all these. Mao siguro nang dahilan mao ng gadaku sila nga gadaku. Ug ang ubang company nga nindot kaayo ug basic pay, nagclose dayon.
Naa puy company nga nindot lagi ug benefits and pay pero stricto kaayo. Benefecial ra ni sa mga naay call center experience kay they already know how to control it or even get away with the punishments.
What I know is they also have good performance bonuses. According sa akong mga friends nga kaila sa inyong gipanglibak dinhi nga taga Manila. If you're doing well, you will be paid for it.

About sa politics...all i can say is...all companies have it. Kung gusto ka mo go to the next level, you have to show good attitude towards work (we may look at it as sipsip) but come to think of it, kung ikaw ang manager, i-promote ba nimu ang tao nga wa ka kabalo kung unsa magtrabaho, or if di ka kabalo unsaon nimu pakisamahan? Kung manager ka, you would always want to work with people you like and easy to work with. Tama ba? Ang performance, mao ra na imung susi, pero dili pa nimu mapaandar ang sakyanan ug wala kay skills and job knowledge. Of course, for your manager to know, you have to flaunt it, paBIBO jud. I would not blame kung tong duha ka bayot na promote, maybe they really can bluff well. Walay mahitabo nimu ug naa ra ka diha maghulat. Show some ineterests.

Overall, I am just disappointed nga ning-anig mintalidad ang mga Bisaya. Or should I say its common sa atong mga Pinoy.
Ug di mo ganahan sa sweldo, di ayaw pirmahi ang job offer or contrata. If wala pa nahatag ang contrata, dapat iconfront dayon ang HR there and then. If you're not satisfied with the answer, ask questions, or think, think, think then make a decision right away. If you want to take risk, be prepared for the worst.
I just dont see the logic of leaving another company and going to another without knowing all that you need.
That's what happened to call center hoppers. They hop, complain, hop, complain, hop, then realize in the end that there's no perfect company and the problem is with them.
Ang mga friends naku, they have been with TP for 3-5 years. Some of them resigned and went back to TP after months of hopping.

[ketan]

Di naku masabtan nganong lagot kaayo ang mga tawo aning TP.

Para sa mga naay callcenter experience, you out of all people should know how our tax affects our salary every payday. Specially sa mga single nga walay dependent, sakit jud kaayo sa buot ug bulsa.

Para sa mga call center virgins or nagplano muapply, dili sa unta magreklamo hangtud wala pa ninyo naexperience. Malay niyo, you have different outlook in life angd you realized that whatever negative things you see here are just exagerrated or even tampered.You didn't even know how the company took risk to hire you guys. I have friends in TP specially sa Manila, ang mga bad feedback nga nakita ninyo online was the feedback 2 years ago. Tinuod nga naay hapit mag welga with media coverage tungod sa kabati sa management sauna. Pero the situation has improved. I'll give TP the credit in facing the problem and fixing it.Pero para sa akong mga friends, they were thankful nga gihatagan silag chance sa TP nga ma-hire, though they know its their first call center job and they're not even confident with their communication skills. And now, they have improved.

About sa hazard pay, low rate, no additional benefits, I totally agree that the pay is not attractive, but its not below the standard rate. Other call centers pay lower than the standards even if Manila rate na siya. Dili unta nato i-judge dayon and TP na they dont care for their employees. Naay Call Center Organization nga garegulate sa sweldo and benefits. On a business perspective, TP might be thinking na though their pay is not competitive, they know they have the fair and right rate for salaries to pay their employees. Dili ra man gud payroll ang gapadagan sa business. Ang ubang clients naay reward ug punishment, so if dili makmeet ug metric ang TP on a particular account, naa pa silay buffer to pay for the punishment, thus not giving the direct punishment to their employes, thus giving their employees enough time to improve. Kay kung eye-to-eye ang labanan, if ang employee wala ka-hit s metric kay bago pa, terminate dayun ang labas. Naa pay auxes like coaching, outbound and meeting nga dili bayaran sa client or dili bayaran sa client ang sobra. what if the employee needs enough time to be coached to improve, TP na ang gabayad ana, dili na ang client.
Naa pud lahi lahi klase sa billing. naay ubang client nga ang bayaran kay HOURS WORKED, naa pud NUMBER OF CALLS TAKEN, naa pud per MINUTE or PER SECOND. So every seconds or minutes OFF the phone counts.
Bottomline, TP is trying to balance all these. Mao siguro nang dahilan mao ng gadaku sila nga gadaku. Ug ang ubang company nga nindot kaayo ug basic pay, nagclose dayon.
Naa puy company nga nindot lagi ug benefits and pay pero stricto kaayo. Benefecial ra ni sa mga naay call center experience kay they already know how to control it or even get away with the punishments.
What I know is they also have good performance bonuses. According sa akong mga friends nga kaila sa inyong gipanglibak dinhi nga taga Manila. If you're doing well, you will be paid for it.

About sa politics...all i can say is...all companies have it. Kung gusto ka mo go to the next level, you have to show good attitude towards work (we may look at it as sipsip) but come to think of it, kung ikaw ang manager, i-promote ba nimu ang tao nga wa ka kabalo kung unsa magtrabaho, or if di ka kabalo unsaon nimu pakisamahan? Kung manager ka, you would always want to work with people you like and easy to work with. Tama ba? Ang performance, mao ra na imung susi, pero dili pa nimu mapaandar ang sakyanan ug wala kay skills and job knowledge. Of course, for your manager to know, you have to flaunt it, paBIBO jud. I would not blame kung tong duha ka bayot na promote, maybe they really can bluff well. Walay mahitabo nimu ug naa ra ka diha maghulat. Show some ineterests.

Overall, I am just disappointed nga ning-anig mintalidad ang mga Bisaya. Or should I say its common sa atong mga Pinoy.
Ug di mo ganahan sa sweldo, di ayaw pirmahi ang job offer or contrata. If wala pa nahatag ang contrata, dapat iconfront dayon ang HR there and then. If you're not satisfied with the answer, ask questions, or think, think, think then make a decision right away. If you want to take risk, be prepared for the worst.
I just dont see the logic of leaving another company and going to another without knowing all that you need.
That's what happened to call center hoppers. They hop, complain, hop, complain, hop, then realize in the end that there's no perfect company and the problem is with them.
Ang mga friends naku, they have been with TP for 3-5 years. Some of them resigned and went back to TP after months of hopping.

very well said...but as you have said, maayo lang ni para sa mga virgins.. BUT they were demanding for those with call center experiences but their offer is for virgins..

[supercalifragilistic]

very well said...but as you have said, maayo lang ni para sa mga virgins.. BUT they were demanding for those with call center experiences but their offer is for virgins..

Na overlook ni sa TP. Sayang pud tong nanghawa nga naay experience na. Asset unta to sa company.

[jcgoyong]

sorry sa kadugay sa ako response ha..had a long vacation man gud.. fyi, wa ko gawork ug cc ug kung mao na imo correction so be it..dawat ko sayop ko..ok?. and never in my history to plan to work in a cc labi na diha sa TP..just dropping by here ra...

never in your WHAT!!?!!?!?!

mag english english man gali ka, TARONGA OI!!
pag binisaya nlng aron dli ka maulawan... sus ginoo pasaylo-a!!

mura ra kag ka2ng kauban nako sa ako previous company dah!

AgentHambog: How long is your modem ma`am?
Customer: What?
AgentHambog: Yes maam! How long is your modem?
Customer: 4 inches??
AgentHambog: Noooo! I meant, How long did you have your modem.
Customer: AAaahhh!! How OLD is my modem...

LOL. murag ayaw nlng pud pag CC oi... kenkoy ra kaau. pde magamit sa training LMAO

[jcgoyong]

Di naku masabtan nganong lagot kaayo ang mga tawo aning TP.

Para sa mga naay callcenter experience, you out of all people should know how our tax affects our salary every payday. Specially sa mga single nga walay dependent, sakit jud kaayo sa buot ug bulsa.

Para sa mga call center virgins or nagplano muapply, dili sa unta magreklamo hangtud wala pa ninyo naexperience. Malay niyo, you have different outlook in life angd you realized that whatever negative things you see here are just exagerrated or even tampered.You didn't even know how the company took risk to hire you guys. I have friends in TP specially sa Manila, ang mga bad feedback nga nakita ninyo online was the feedback 2 years ago. Tinuod nga naay hapit mag welga with media coverage tungod sa kabati sa management sauna. Pero the situation has improved. I'll give TP the credit in facing the problem and fixing it.Pero para sa akong mga friends, they were thankful nga gihatagan silag chance sa TP nga ma-hire, though they know its their first call center job and they're not even confident with their communication skills. And now, they have improved.

About sa hazard pay, low rate, no additional benefits, I totally agree that the pay is not attractive, but its not below the standard rate. Other call centers pay lower than the standards even if Manila rate na siya. Dili unta nato i-judge dayon and TP na they dont care for their employees. Naay Call Center Organization nga garegulate sa sweldo and benefits. On a business perspective, TP might be thinking na though their pay is not competitive, they know they have the fair and right rate for salaries to pay their employees. Dili ra man gud payroll ang gapadagan sa business. Ang ubang clients naay reward ug punishment, so if dili makmeet ug metric ang TP on a particular account, naa pa silay buffer to pay for the punishment, thus not giving the direct punishment to their employes, thus giving their employees enough time to improve. Kay kung eye-to-eye ang labanan, if ang employee wala ka-hit s metric kay bago pa, terminate dayun ang labas. Naa pay auxes like coaching, outbound and meeting nga dili bayaran sa client or dili bayaran sa client ang sobra. what if the employee needs enough time to be coached to improve, TP na ang gabayad ana, dili na ang client.
Naa pud lahi lahi klase sa billing. naay ubang client nga ang bayaran kay HOURS WORKED, naa pud NUMBER OF CALLS TAKEN, naa pud per MINUTE or PER SECOND. So every seconds or minutes OFF the phone counts.
Bottomline, TP is trying to balance all these. Mao siguro nang dahilan mao ng gadaku sila nga gadaku. Ug ang ubang company nga nindot kaayo ug basic pay, nagclose dayon.
Naa puy company nga nindot lagi ug benefits and pay pero stricto kaayo. Benefecial ra ni sa mga naay call center experience kay they already know how to control it or even get away with the punishments.
What I know is they also have good performance bonuses. According sa akong mga friends nga kaila sa inyong gipanglibak dinhi nga taga Manila. If you're doing well, you will be paid for it.

About sa politics...all i can say is...all companies have it. Kung gusto ka mo go to the next level, you have to show good attitude towards work (we may look at it as sipsip) but come to think of it, kung ikaw ang manager, i-promote ba nimu ang tao nga wa ka kabalo kung unsa magtrabaho, or if di ka kabalo unsaon nimu pakisamahan? Kung manager ka, you would always want to work with people you like and easy to work with. Tama ba? Ang performance, mao ra na imung susi, pero dili pa nimu mapaandar ang sakyanan ug wala kay skills and job knowledge. Of course, for your manager to know, you have to flaunt it, paBIBO jud. I would not blame kung tong duha ka bayot na promote, maybe they really can bluff well. Walay mahitabo nimu ug naa ra ka diha maghulat. Show some ineterests.

Overall, I am just disappointed nga ning-anig mintalidad ang mga Bisaya. Or should I say its common sa atong mga Pinoy.
Ug di mo ganahan sa sweldo, di ayaw pirmahi ang job offer or contrata. If wala pa nahatag ang contrata, dapat iconfront dayon ang HR there and then. If you're not satisfied with the answer, ask questions, or think, think, think then make a decision right away. If you want to take risk, be prepared for the worst.
I just dont see the logic of leaving another company and going to another without knowing all that you need.
That's what happened to call center hoppers. They hop, complain, hop, complain, hop, then realize in the end that there's no perfect company and the problem is with them.
Ang mga friends naku, they have been with TP for 3-5 years. Some of them resigned and went back to TP after months of hopping.

Quick question though, DO YOU THINK, THE OTHER MUCH SMALLER COMPANIES ARENT DOING THE SAME THINGS AS WHAT YOU ARE TRYING TO POINT OUT??

Do you think Convergys doesnt balance the metrics that theyre required to hit?
Do you think People Support doesnt balance the billing schemes the clients are offering?
Do you think Stream doesnt spend time to coach or train their agents eventhough theyre not gonna be paid for doing that?

I DONT THINK SO!

how come THESE SMALLER COMPANIES can afford providing those things you sort-off say EXTRAS When the WORLD'S LARGEST CAN'T?

Do they really care about their agents??
They dont even care about ATTRITION
do you see any actions taken?
I surely dont
QUEUEING na kaau mi ron kay DAGHAN NA JUD NANGHAWA!!
and we get paid by hour and not by our WORKLOAD!!
Maau untag FIXED ang sweldo kay MASABOT RA!

the things CEBUANOS are DEMANDING can now be considered a NECESSITY!!
Not just because IT IS HAZARDOUS to our LIVES working Graveyard
but also because IT IS how COMPETITION is set in CEBU

Why would you compare Manila Companies when the Place of Topic is CEBU.
TP Projected itself TOO MUCH and Failed to meet expectations
Dont BLAME US for the COMPANY'S Incompetence!
NO one can help but COMPARE TP to the rest of the SMALLER COMPANIES since We've been there and/or some of us left our previous ones because of FALSE HOPES!!

To tell you frankly, I find TP OK.
I like what I am doing
What I hate about TP the most is theyre projection of themselves as SUPERIOR as a company
Theyve been SUGAR COATING THEMSELVES TOO MUCH
which even AFFECTS the CONTRACT in comparison to the ORIGINAL job offer
And because of these things
EVERYONE'S EXPECTATION GOT HIGH
On TOP of that,
HR Recruitment NEVER SET EXPECTATIONS!
Resulting to

DISAPPOINTMENTS
RANTS
AWOLS
People who resigns IMMEDIATELY

Which would FURTHER AFFECT THE ACCOUNT SPECIFIC STATS!

LOW HEAD COUNT
QUEUEING STATUS
LOW SERVICE LEVEL
MORE PENALTIES AGAINST TP

if TELEPERFORMANCE care about their accounts and the demands,
I SUGGEST THEY HEAR THEIR AGENTS OUT
because, if you come to think of it
WITHOUT US, AGENTS,
TELEPERFORMANCE WOULD CEASE TO EXIST!!

[zairon1988]

Karaan jud...Pero to think nga naay balita nga ning-ana, anytime soon...mawala na ang inyong pinalanggang Convergys. Too bad TP pa jud ang possible bidder. Hastang sagpa kaayo noh?

sus to think to think to think to think los2,

[supercalifragilistic]

Quick question though, DO YOU THINK, THE OTHER MUCH SMALLER COMPANIES ARENT DOING THE SAME THINGS AS WHAT YOU ARE TRYING TO POINT OUT??

Do you think Convergys doesnt balance the metrics that theyre required to hit?
Do you think People Support doesnt balance the billing schemes the clients are offering?
Do you think Stream doesnt spend time to coach or train their agents eventhough theyre not gonna paid for doing that?

I DONT THINK SO!

how come THESE SMALLER COMPANIES can afford to give those things you sort off say EXTRAS?? When the WORLD'S LARGEST CAN'T?

Please be reminded that I did not mention any company names. That means Convergys, People Support, Stream do it too. Take note, that Stream was previously Etelecare, meaning something happened along the way that's why they were not able to sustain the business. People Support was bought by Aegis. Convergys' -same basic and only differs on additional incentive (thats the risk they took).Convergys does not give Attendance bonus for a 5 minute late. TP gives 30 minutes. Do you even know about these details? TP was never bought by nobody. And take note they're growing.



Do they really care about their agents??
They dont even care about ATTRITION

How can you say they dont care about Attrition? Unsang buang nga companya ang walay pakialam sa attrition?

do you see any actions taken?-I cant see it because I'm not there. Are you? Or you're too blinded to accept that they're doing something. Observe first your site if you really are from TP Cebu and if you are still an active employee. Are you seeing one of the Senior Managers or Directors more often? If you do, then they are not there for a vacation. Just wait and dont be too judgemental.

I surely dont
QUEUEING na kaau mi ron kay DAGHAN NA JUD NANGHAWA!! - Attrition might have affected it. But did you even care to ask why? Maybe the client changed your LOBs? And, if those people who went on AWOL cared enough and are professional enough to let their employer know that they are leaving, maybe your Schedulers could have predicted your call volumes! Let me know if your brain cant handle these information. I can explain further.


and we get paid by hour and not by our WORKLOAD!! - This is determined by the client, not the company.

Maau untag FIXED ang sweldo kay MASABOT RA! - Again, business is business

the things CEBUANOS are DEMANDING can now be considered a NECESSITY!! - I definitely agree.
Not just because IT IS HAZARDOUS to our LIVES working Graveyard
but also because IT IS how COMPETITION is set in CEBU - Do you think people in Manila or Bacolod does not work in a graveyard shift? Why do you think they are still with TP? Ah, because they love their job.Do you really love your job? Or you just only think call center is just an industry that pays high.

Why would you compare Manila Companies when the Place of Topic is CEBU. - huh?
TP Projected itself TOO MUCH and Failed to meet expectations- Did TP really projected itself too much or we just failed to understand and weigh things first before we signed the contract?

Dont BLAME US for the COMPANY'S Incompetence! - I didn't blame you, I didnt blame TP either. I blame your perspective.

NO one can help but COMPARE TP to the rest of the SMALLER COMPANY since We've been there
and some of us left our previous ones because of FALSE HOPES!! - False hopes? Was it really the main reason why you left? You know how our salary and taxation works, I don't think you can't compare or even know how to calculate. TP does not collect tax more than other companies.

To tell you frankly, I find TP OK.
I like what I am doing
What I hate about TP the most is theyre projection of themselves as SUPERIOR as a company
Theyve been SUGAR COATING THEMSELVES TOO MUCH - Expect this on all companies. Who would want to ruin their reputation while recruting for employees?
which even AFFECTS the CONTRACT in comparison to the ORIGINAL job offer
And because of these things
EVERYONE'S EXPECTATION GOT HIGH
On TOP of that,
HR Recruitment NEVER SET EXPECTATIONS! - Its not just their fault, its also your fault that you did not clarify.
Resulting to

DISAPPOINTMENTS
RANTS
AWOLS
People who resigns IMMEDIATELY

Which would FURTHER AFFECT THE ACCOUNT SPECIFIC STATS!

LOW HEAD COUNT
QUEUEING STATUS
LOW SERVICE LEVEL
MORE PENALTIES AGAINST TP

if TELEPERFORMANCE care about their accounts and the demands,
I SUGGEST THEY HEAR THEIR AGENTS OUT - I think they will hear you if you talk to them, but they cant go to istorya.net with people hiding on screen names just to know that. Tell them! right on their face! If you're not satisfied with the explanation,ask questions!

because, if you come to think of it
WITHOUT US, AGENTS,
TELEPERFORMANCE WOULD CEASE TO EXIST!!

- This is so true. But if all agents has the same perspective like yours. Not even one BPO company would exist!

[supercalifragilistic]

ARENT DOING THE SAME THINGS AS WHAT YOU ARE TRYING TO POINT OUT??

Do you think Convergys doesnt balance the metrics that theyre required to hit?
Do you think People Support doesnt balance the billing schemes the clients are offering?
Do you think Stream doesnt spend time to coach or train their agents eventhough theyre not gonna paid for doing that?

I DONT THINK SO!

how come THESE SMALLER COMPANIES can afford to give those things you sort off say EXTRAS?? When the WORLD'S LARGEST CAN'T?

Please be reminded that I did not mention any company names. That means Convergys, People Support, Stream do it too. Take note, that Stream was previously Etelecare, meaning something happened along the way that's why they were not able to sustain the business. People Support was bought by Aegis. Convergys' -same basic and only differs on additional incentive (thats the risk they took).Convergys does not give Attendance bonus for a 5 minute late. TP gives 30 minutes. Do you even know about these details? TP was never bought by nobody. And take note they're growing.

[cearism]

sorry sa kadugay sa ako response ha..had a long vacation man gud.. fyi, wa ko gawork ug cc ug kung mao na imo correction so be it..dawat ko sayop ko..ok?. and never in my history to plan to work in a cc labi na diha sa TP..just dropping by here ra...

I know wala ka ga work ug cc, that's why you found the phrase "sounds family" hilarious sa FUNNIEST Istorya Response You've Seen! na thread kay it was never in your history to plan to work in a cc labi na sa TP.

Peace bro!