There are two things you need to consider when understanding what the Engineer meant to say:
First, Filipinos should plan for their future. This is not just for Call Center jobs since this is for all types of jobs where in Filipinos tend to be just contented with what they have now rather than planning for a better future. You must up the ranks and keep that ideal in mind. Most Filipinos don't do that. A manufacturing operator can stay in a company for more than 20 years and just be an operator. Its the same sickness that will kill our industry and and not just call center jobs.
Second, Philippine Government should change the working condition of the Filipino People. I would rather get a job at Php 15,000 per month at a call center than be at a Hospital being a Nurse for just Php 6,000~8,000 per month. Let's be practical. Php 15,000 is bigger than Php 8,000. It can provide more. That should be the focus of our Government.