Careers

QUALFON Phils. Inc. is truly a different kind of company. We are a fast-growing, professional, business process outsourcing (BPO) company serving many of the top brands from around the world. The primary reason for our success is a commitment to values and being a consistently top-ranked provider in customer management across phone, email, chat, SMS texting, IVR, and social media channels.

We continue to search for top talent to join our Qualfon family. Above all, Qualfon seeks to promote the development of our people professionally, socially, and even spiritually according to their individual beliefs. At Qualfon, every person is encouraged to grow individually with values so we can better serve together. This benefits not only our clients, but our people, their families, and the communities in which they live.


We are currently hiring:

** SERVICE DESK ANALYST **
Responsibilities:
• Point of contact for on-site and remote users for problems and inquiries
• Ensures compliance of all policies and procedures associated with IT, Facilities and HD.
• Serves as the first line of defense for incidents and requests
• Provides assistance to different departments in solving problems/issues and ensue timely completion of work
• Assists quickly and efficiently to the needing department
• Provides user guidance and first level support
• Able to provide solid customer service and have strong interpersonal skills
• Able to translate technical jargon and concepts to non-technical users
• Provide broad area of first level support in PC’s and Ethernet networking technologies
• Provide an extensive level of support to networked and stand alone printers
• First level troubleshooting of network connectivity, software, and hardware issues at the desktop level
• Initiates and maintains contact with individuals on the company
• Provide quality support for network connectivity, general PC, Smartphone/tablet and printer support
• Provide basic knowledge of TCP/IP and IP networking
• Act as a Single Point of Contact for all service requests and incidents related to IT, Facilities and other non-IT related matters between end-users and resolution groups composing of IT, facilities and other technical personnel
• Monitors systems alerts, alarms from monitoring tools such as Orion Solarwinds and others.
• Execute and handle Global “OPSCON” escalation protocols for any outages on any site/center.
• Displays advanced interpersonal communication skills in order to work with both technical and nontechnical personnel at various levels in the organization.
• Ensures excellent working relationships with other areas to ensure that support for the delivery of the service desk services meets the needs of customers.
• Responds to inquiries from clients and provides guidance in resolving any hardware and software problems, issues, questions etc.
• Logging all help desk calls or email requests into the ticketing system.
• Ensure all Service Tickets are maintained in appropriate work queues and completed within established SLA, with a high degree of accuracy and efficiency.
• All other tasks as assigned
Requirements:
• Graduate of Information Technology or any related course.
• Needs 2 – 4 years work experience in a related field.
• Excellent written and verbal English skills.
• Knowledgeable in all troubleshooting related to IT or any technical related issues
• Has good interpersonal and analytical skills

** JUNIOR AGENT APPLICATION SUPPORT **
Responsibilities:
• Support for Agent Support APP (Clarify/IVR/WEB/TAS/Apex).
• Fixing CLARIFY issues in the call center and also for APP when the customers or representatives having any issues while making transactions.
• Support in house Agent Support system on daily business.
• Status reports and administrative tasks.

** REPORTING CONSULTANT **

** REPORTING TECHNICIAN **

[** SCHEDULING ANALYST **

Email your resume to:
MKorhummel@qualfon.com