Sr. Technical Support

[kiting]

---

We are looking for a full time Senior Windows Escalation Engineer for our Australian IT firm.
You will be working directly with the CEO and a close knit team of passionate technology specialists in our Cebu Office. You will be routinely interacting with the Australian service team.

I Know IT specialises in technology solutions for Australian businesses and offshore companies conducting business in the Philippines and Australia. I Know IT is not a BPO. The team work closely together to service and respond to customer’s needs running small and medium sized networks.

Your primary responsibilities will include:

• Provide escalation support to level 1 and 2 engineers.
• Take responsibility for and resolve Level 2 and 3 technical issues which include both Microsoft related and network/internet related issues.
• Provide technical guidance to junior staff
• Assist with projects and cloud migrations (Office 365 and others)
• Troubleshoot system problems such as mail delivery issues, routing issues, server issues, internal network issues
• Build scalable process within our organization
• Active Directory modification and resolution of issues
• Responding to and resolving issues raised by our monitoring system.
• Logically following a troubleshooting process and initiating a resolution using online resources.
• Installing, configuring and Troubleshooting third party application issues

Skills and Experience

• Strong verbal communication, preferably experience working with Australian or British companies
• Highly professional written communication – exceptional understanding of the English language
• Experience in a Business to Business (B2B) technology role
• Microsoft Certification MCSA 2008 or above
• Bachelor Degree in Information Technology
• Experience with Cloud i.e. Microsoft Azure, Microsoft Office 365, Amazon Web Services
• Ability to work independently
• Ability to adapt to a broad range of issues and challenges
• 5+ years’ experience in a helpdesk environment with your most recent role(s) as a 3rd level escalation technician
• Close proximity to GAGFA, Cebu
• Expert level understanding of Microsoft Windows Server 2008+, VMWare, HyperV, Microsoft Exchange, Microsoft SQL, Active Directory, Desktop environments i.e. Windows 7 and 8
• Autonomous, flexibile and self motivated
• Positive and energetic

Work Environment and Salary
Attractive salary package
Close knit team with regular coaching and 1:1s with 10+ year experienced CEO
Monthly retention activity dinner/movies/massage
Full time role 8am-5pm Australian Daylight Savings Time (currently 5am-2pm Cebu until 2nd April 2015, then 6am-3pm until first Sunday in October 2015)
Bonuses and incentives for high performance and targets met

If you are the SUPERSTAR senior tech we are looking for, please follow these instructions:
1.) Send your resumes to: ikitapplicant@gmail.com
2.) Put “Superstar Tech” in the subject
3.) Send us a short introduction about yourself in the body and let us know why you’re the superstar we are looking for.

All applicants will be responded to. Those who will be considered will be sent a test. Those who pass the test will be called in for an interview.

[kiting]

If you have any questions, please feel free to PM me or post on here. We're looking for someone who is truly wanting to grow with the company and work with a great team!

[kiting]

We've had a few applicants for the position but have not made a decision yet. If you're interested, don't wait too long to apply.

[lunateec22]

Interesting. Tabang lang ta up ani.

[kiting]

The IKIT team is giving away $100 AUD to the person that can refer the top candidate for any position we are hiring for. Payment will be received after the candidate passes their 90-day evaluation period. If you want to make money and know someone who can do the job, send them over to us ASAP! Make sure your applicant gives us your full name (and your username here in iStorya) so we can get you your money when the time comes!

Refer! Refer! Refer!!!

[kiting]

Could today be the day we find our superstar senior tech support?

[kiting]

bumping up for tonight

[kiting]

I woke up this morning and saw we have a few more applicants, and that's great! While they are still being evaluated by our team, don't wait too late to send in your application if you're interested.

[kiting]

Very impressed with the people who submitted their resumes. Please let me know if you've submitted yours but no one has responded to you!

[kiting]

Can we get another good batch of resumes for this?