Experienced Inbound and Outbound Call Center Agents

[psyche_08]

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Newly open BPO is looking for Inbound and Outbound agents.


Company Overiew:
Akiko Business Consultants Pty Ltd is a premier Business Process Consulting and Outsourcing Services Company Headquartered in Sydney, Australia w/ contact centre operations in Cebu, Philippines w/ clients Australia, USA, Canada, UK & Singapore. Akiko assists its customers by analyzing their internal business processes, suggesting improvements within those processes and ensuring an increase in process efficiency in turn reducing cost of operations. Akiko then has the capability to offshore part of those processes to its Philippines facility to further reduce cost of operations.


Akiko Philippines was established in 2012. Committed to delivering innovative solutions and with in depth industry & business process expertise, broad global industry knowledge & a proven track record. Akiko is guaranteed to mobilise the right people, skills & technologies to help clients improve performance of their business processes.


Inbound Customer Representatives

Roles and responsibilities include but are not limited to:
• Handling customer service calls from commercial businesses across the globe
• Assessing customer needs and generating sales – upsell, cross sell
• Collecting information to identify the best option for the client
• Thinking outside the box to offer clients alternative services


Requirements in order to be successful in this position, you will need to demonstrate the following attributes:
• Able to read, speak and write English fluently
• Knowledge and experience in IT equipment and infrastructure
• Highly effective communication skills and telephone manners
• At least 3 years’ experience as a CSR engaged with clients
• Positive and resilient nature with an ability to stay cool, calm and composed under pressure
• Enthusiasm and determination to successfully reach or even exceed targets
• Graduate of Computer Science or other Technological courses would be desirable






Outbound Customer Representatives

Roles and responsibilities include but are not limited to:
• Outbound Sales – warm/cold calling of existing customers, maintaining key client relationships
• Marketing of products in the telecommunication sector
• Assessing customer needs and generating sales leads
• Collecting information to identify The Best option for the client
• Thinking outside the box to offer clients alternative services




Requirements in order to be successful in this position, you will need to demonstrate the following attributes:
• Highly effective communication skills and telephone manners
• Positive and resilient nature with an Ability to stay cool, calm and composed under pressure
• Call Centre or Sales experience required
• Experience with Australian clients is advantageous but not mandatory
• Enthusiasm and determination to successfully reach or even exceed targets






Salary: Base on experience, TBD


We are located at: 14/F, 1402 Keppel Building, Cebu Business Park, Cebu, Philippines


If you believe you can demonstrate the required skills to succeed please send us resume to jobs@akiko.com.au

[psyche_08]

interesting.. day-shift ni by any chance?

Dayshift ni?

@freez3 and @jharzyl08 : The campaign runs on a 24 x 7 schedule.

[psyche_08]

Please send your detailed resumé to jobs@akiko.com.au