Problem with SMART BRO billing

[xxaimiaxx]

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Recently, Our internet connection has been cut. To our surprise, Smart sent us a notice to pay our balance for 4 months + the fees. total of 4,000 for the fees excludung the 999.00 they charge every month so 3996.00 ang balance. all in all 7,996 ang payment namo.

When we went to Smart, They told us, we didnt pay 999.00 for 4 months, and they charge everytime you fail to pay monthly, and when you get disconnected they charge a reconnection fee too. naa pa to other charges etc etc. basta 4,000 tanan fees.


My mom was guilty indeed because she does not remember paying Smart for the last 4 months. So she checked the bills when we got home. Ka sige namo ug pangita, wala jud billing from Smart Bro for the last 4 months. So that means, IT WAS THEM WHO FAILED TO SEND US THE BILLING. My mom is a very busy person, ang billing nalang jud sa Smart Bro iyang problemahun? I think the use of the billing is to remind their customers regarding their balance. right? and I guess it is part of their job, as stated in the contract to send a billing monthly!

We have a life, my mom has a life, her world does not revolve around Smart Bro and neither with the internet. And they certainly can't blame us if we failed to report to Smart about it asap or if wala namo gibutang ang exact address. Because for 8 months nag SMart Bro mi, it was the only 4 months wala sila nag send ug billing. So that means, they have already sent previous billings to the right address.

NOTE: wala sila ni disconnect sa amo internet after one month of not paying, for 4 months wala mi ni bayad, nag sge lang gihapon among internet!!! so kinsa man magtuo wala na diay mi kabayad for 4months?!!

We complained to Smart. You know what they said? "Wala man mi mahimo ana mam" or in other words "there is nothing we can do about that!" kay naka butang na daw sa ila files and they cant change it kay sila daw kasab-an................ 0_o

As a customer I felt so helpless about it, wala sila mabuhat sa ilang sala which caused us nearly 8,000? They didn't even exert some effort to fix the problem. diritchu lang ug ingun wa silay mabuhat. they didnt even call their mailman or whoever is in charge and ask why wala napadala....

CUSTOMER SERVICE..HELLO?

[LoBo]

paeta ana oi...

[kit_cebu]

pasagdai nalang na... wa bitaw tay credit report diri pinas...

[KASAAC]

tsk tsk...diba ang smart affiliated man sad na sa PLDT?...

ang amo diay nga PLDT bro wala padala2x ug bill sa amo-a tsk tsk mga hayop kaau... kami nalang mismo ang mangunay ug adto then bayad hayst... way kwenta

[cebubinary]

ayaw nlng mo bayad.. nya nig ka putol pa connect lng usab gamit register sa lain name or balhin ug lain na isp..

[Maikeru]

I am a smartbro subscriber as well - 999 plan. And I'm experiencing same problems - delayed bills, or not receiving a bill. Mao ra ni ako solution TS, I don't wait for bills. I made sure nga every month, at 10th - 15th day, magPay nako. Since naState man didto nga Php 999 ang monthly so giAssume nalang nako nga naa ko bayranan every month nga 999. And I kept the receipts just in case.

[8_cRawlin_baby_8]

same here. we don't wait for the hard copy of the bill. instead we print it online. since naa may bayrunon monthly, obviously it's our responsibility to pay it on time whether there's a notice or not.

naa sa tig deliver ang problem gud ana. anha na nila tapun-og ang billing, barato ra man sad gud per drop ana (P0.50-P3).

[jblim1980]

same here tooo....

[lazaro4ever]

same here japn.. pwde bya na ma waive ang term fee bro.. dala lang ko ug someone na murag lawyer2x ang dating.. required man jud na sa government na mag hatag cla ug notice

[mystes]

same here... dili na ko mo wait sa billing kay for the past 2 mos wala na cla nag send anang billing... ug dili nasd ko mo wait.. bahala cla..