The Truth About SmartBro

[bernard1no]

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The Truth About SmartBro


I will try to be emphatic here. This is my story and so of others who put their trust to a product they had truly believed in. I'm doing this not to smear a reputable company's good name but to make the Smart Communications, Inc correct the way they promote their product and stop these misleading advertisements.


TO WIT:

Smartbro is the highspeed mobile internet connection.

Surf up to 7x faster than dial up.

Nationwidest coverage "Just Plug it" Kahit saan.


THE TRUTH:

I bought smartbro but found myself having to wait an average of 30 seconds before a webpage is done in loading up. Thats the time when I decided to really measure the time it takes to just open a webpage and so here they are - Yahoo 25 seconds, friendster 40 seconds, msn 40 seconds, flickr 50 seconds.

There are only selected areas from which I experience fast connection. In most places the connection is very very slow.

I surf mainly to upload pics. Nothing beats flickr.com. Here's what the smartbro did for me. At flickr I clicked upload pics then chose a pic and I used stopwatch of my cp to record the duration. As soon as I saw the filename of my pic in the corresponding box I clicked Upload Photos button and start the stopwathch all at the same time. It was so slow that I was able to prepare and eat a heavy meal. Finally, I saw 98% at the top bar of the window. I marked the time at 00:29:54:01. A little bit later the top bar read "Processing….". I marked the time, 00:30:16:20. Yes, it took me 30 minutes to upload a 3.45 mb image using the smartbro modem.


THEIR REASONS:

Smartbro hotline is *1888. I talked to two different persons with two conflicting response. They both did informed me that the smartbro properly runs only at 3G, a thing first time I heard that they should have mention earlier when I bought the gadget, which brings me to my first question - "Why does Smart Communications does not specify in their ads and information campaign that smartbro will only work fast in 3G?" and to my second question which comes naturally - "Why do the seller at the their branches don't say anything about this?" I only get G signal in most locations even in the place I live. In 10 places I gone to there are only two locations I got 3G signals. The first person told me that within 24 to 48 hrs the system will work out fine and that I would be getting 3G signal on my place, of course he did get my address first. After he gave me referrence for follow up we hanged up. Two weeks had passsed nothing changed and I called *1888 again. The second person I talked to told me without getting my address that it is for evaluation for whatever he meant he kept telling me "it is for evaluation" "it is for evaluation" and that I have to wait untill my location (where i live) get 3G signal. Does it mean I have to wait endlessly while "they are evaluating" and meanwhile suffer in a very very slow internet connection? Why should I be the one to suffer in lapses very clearly commited by their personnels? I should have not bought this useless gadget if I had known this hidden reality.

TO SMART COMMUNICATIONS INC., PLEASE EXPLAIN YOUR SIDE. IT IS VERY CLEAR THAT YOU ARE NOT TRUTH IN ADVERTISING YOUR PRODUCTS AND SERVICES. PEOPLE WILL ONLY SHUN YOUR PRODUCTS AS THEY GET TIRED OF THESE VERY ANNOYING INCONVENIENCES.

[Dondon]

Moved to Networking and Internet.

[Ronn926]

sa ako... ok ra tong atenna b4... then karn na naay ko usb connection, bati na kaau...
bda, its 10pesos/30mins... ilang signal, mgputol2x.. i hate it... then na-feed-up ko. every time mputol ang signal, i decided to stop nlng internet... dsconct ba... but then 32-36mins namn ang duration sa conectn, meaning charging another 10php, so wait nlng ko a few minutes para mbalik ang conctn kay sayang man.

i dont know if its deliberate, but if not, wat a coincidence sad noh... maru-maro bah...
try to observe daw mga user....

[swordfish69]

same situation with globe prepaid. cgeg ka putolputol! Actually almost all commercials are misleading, wala silay paki, basta ma halin lang payts na. poor consumers.

[YJOB]

people...

Smart does not have to explain.
because Globe did not explain also.
my brother bought Visibility because the advertised speed was very convincing.
but when we tried it at home, the Visibility is only visible at 50K (unswa? 50K tabla ra dial-up?)

we buyers have to keep this in mind:
when purchasing gadgets similar to these, expect the lowest speed printed at the packaging.

therefore it's fair play.

[Cruzader]

We wouldn't suffer if those idiots didn't screw up the National Broadband Deal.

[autorun]

pariha rana cla bro...lami kaayo ila advertise about sa ila product pero ang tinood maot kaayo gamiton....pro kung ala najud lain kuhaan og connection mapugos nalang jud t anah ilang product...

[jntio]

mao gyd ni problema ani nla lge mao g balgya nalng nko akoa pd

[sploy]

My reason i never bought any wireless modems from Globe or Smart is because those modems actually perform as fast as any 3G cellphone, and better yet, they have the same rate, 5pesos/15mins for globe (both visibility and cellular phone). I'm not sure with Smart but i think it is also the same rate.

So if you could just find a way to connect your cellphone to your PC and use it as a modem, do so. Sayang man sad ang cellphone feature na di nato gamiton. apil ra ba na sa bayad nig palit nato. I've done it on nokia, sony ericsson and motorola phones connected to a laptop.

[dexlimp]

agree ko nmo boss..nka try nsad ko ani..f naa mo cp nga 3g capable dn mao na lng gamita nga modem..i connect lng thru usb cable padng sa pc..sayang lng inyong kwarta palit wireless modem..