Technical Support Representative
Job Responsibilities:
· Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions.
· Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner.
· Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
· Diagnose and resolve technical hardware issues
· Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
Qualifications:
· Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field (IT related course is an advantage)
· At least 1 year experience as a TSR
· Excellent English communication skills
· Keen to details
· Must be sharp and aggressive
· Computer-literate with at least 45wpm typing skills
· Willing to work night shifts
· Full time positions
CSR SPANISH SPEAKERS
Job Responsibilities:
· Provide answers to inquiries involving a company’s product or services to enhance the level of customer satisfaction.
· Communicate with the customers to respond, follow-up and resolve issues.
· Deal with customer feedback and determine action on the customer’s request.
Qualifications:
· Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field
· Excellent English and Spanish communication skills.
· Customer service account experience is an advantage.
· Must be sharp and aggressive.
· Computer-literate with at least 35wpm typing skills.
· Fresh graduates are always welcome to apply.
· Willing to work night shifts.
· Full time positions.
Team Lead
Job Responsibilities
· Facilitate problem solving & collaboration;
· Maintain healthy group dynamics and intervene when necessary to aid the group in resolving issues;
· Support new team members in working through issue resolution, ensuring that they have the necessary product knowledge to effectively handle calls;
· Ensure appropriate staffing levels are maintained to provide effective support for the call volume;
· Manage break schedules, organizing necessary cover on every interval;
· Familiarize the team with client’s needs and ensure the team addresses all relevant areas of support within the CSR scope;
· Organize & facilitate regular team meetings;
· Collate organizational data in agreement with Managers (daily time sheets, attendance logs, quality assurance, etc.);
· Responsible for managing individual scorecards on a monthly basis
Qualifications:
· Must have finished at least 4 semesters in college
· Evidence of management experience and knowledge working in a BPO Industry of at least 2 years for senior team lead position
· Minimum of 6 months experience for the junior team lead position (fresh graduates are welcome to apply as they have experience in handling a school organization)
· Excellent Communication Skills
· Keen to details
· Knows how to handle a team
· Must be sharp and aggressive
· Willing to work night shift
Customer Service Representative
Job Responsibilities:
· Provide answers to inquiries involving a company’s product or services to enhance the level of customer satisfaction.
· Communicate with the customers to respond, follow-up and resolve issues.
· Deal with customer feedback and determine action on the customer’s request.
Qualifications:
· Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field
· Excellent English communication skills.
· Customer service account experience is an advantage.
· Must be sharp and aggressive.
· Computer-literate with at least 35wpm typing skills.
· Fresh graduates are always welcome to apply.
· Willing to work night shifts.
· Full time positions.
Send Resume to:
jobs@ebusinessbpo.com
eBusiness BPO Jobs
Originally Posted by dloraH
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