Just to share my most recent experience...The food (in a bag/sack) was newly delivered, when I had opened it, found a LIVE COCKROACH (running, kicking if u will!) inside the bag. I had immediately informed the staff of the Petshop about it..and to qoute her reply 'IMPOSSIBLI MASUDLAN OG OK.OK ANG DOGFOOD KAI DOBLE ANG POTOS NYA KUNG ASA GIKAN GIPANG.SHIP ANG FOOD'. Kung mao ni, DIIN MAN DIAY NI.AGI ANG COCKROACH
Your fair and serious take will be greatly appreciated. Salamat!