Technical Consultant Tier 1 (Location: Singapore)

[bytelick]

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POSITION TITLE: Technical Consultant (Tier 1)

LOCATION: SINGAPORE


POSITION OVERVIEW
Provide remote first level technical support to Customers.
Promote of hardware, software and service offerings.

MAIN RESPONSIBILITIES
• Provide first level technical support to Customers; create solutions to technical/application client problems and queries
• Manage escalated issues, resolving where possible and routing to appropriate resource group as appropriate
• Register customer information into database/s; perform data entry relating to all support activities
• Promote hardware, software and service offerings
• Process sales for hardware, software and service offerings
• Attend relevant product and skill courses and pass on relevant points to team members
• Mentor new staff
• Keep management aware of potential areas for product, service and education sales
• General administration and phone support duties as required
• Ensure adequate support coverage by working evenings and weekends on a rotating shift basis

EDUCATION
Tertiary education such as Diploma in IT is desirable.

EXPERIENCE AND SKILLS
Preferably 1.5 years technical support experience,and has prior experience.
Strong customer service and communication skills; prior experience successfully supporting a broad range of customers.
Strong troubleshooting skills.
Technical proficiency, and ability to provide clear technical direction and solutions to customers with varying levels of technical awareness.
Previous call centre experience preferred.

DIRECT HIRING! EMPLOYER WILL CALL YOU FOR INTERVIEW IF YOU ARE SHORTLISTED.

PLEASE EMAIL TO: josgfx@live.com

[sanggano_boy]

up up lang nako ni, nindot na opportunity, naa bah mga hiring programmers?

- 2010 Cebujobline.com Team

[bytelick]

up up lang nako ni, nindot na opportunity, naa bah mga hiring programmers?

- 2010 Cebujobline.com Team

sa call center ra ang hiring bai for this company, programmer hiring nila toa ra sa US.

[eilrach]

up ko ani.. nice opportunity jud ni...

[johnmarwel]

sangit sa experience... paitz... pwede raba kung pila ra ka months ang experience? will they consider that.. computer related bitaw ako course (Hardware)... please pm me if possible... thanks

[bytelick]

sangit sa experience... paitz... pwede raba kung pila ra ka months ang experience? will they consider that.. computer related bitaw ako course (Hardware)... please pm me if possible... thanks

try lang send resume bro. ang hr nlang mo kilatis nimo.. hehehe

[johnmarwel]

ok2x... thanks...

[bytelick]

hey guys, i received your resume, na forward na nako.

hr nalang mo kilatis ninyo and if your shortlisted hr na call ninyo.

[helios99]

hey guys, i received your resume, na forward na nako.

hr nalang mo kilatis ninyo and if your shortlisted hr na call ninyo.

Bro nag email pod ko gahapon maayo unta ma apil nimo ug forward. Thanks.