Unsa may mga Terminologies nga gipang gamit diha sa inyo Program?
Abbreviations, Lingo, etc...
Pwede gihapon mga binuang nga terminology/lingo...pa explain gihapon please
Sugod ta para magkasinabot ta...and makasabut gihapon ang uban
CVN - Convertion Rate
ACW - After Call Work
Coaching ta - Yosi Break sa 3rd floor hehe
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Thread: Call Center Terminologies
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08-06-2008, 08:06 AM #1Elite Member
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Call Center Terminologies
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08-06-2008, 08:09 AM #2Elite Member
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uhhh... AHT ??
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08-06-2008, 08:10 AM #3C.I.A.
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arr? hahaha,,,metrics nasad ni padung....
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08-06-2008, 08:14 AM #4Elite Member
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bisag asa....
haha...bisag asa ni padulong ok rana....GO!!!
Originally Posted by blueleigh25
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08-06-2008, 08:15 AM #5Elite Member
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???
Unsa may AHT sa inyo program? basin di pareho ang amo AHT deri hehe... Originally Posted by theused
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08-06-2008, 08:18 AM #6Elite Member
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Avaya!.,.,.,.,.
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08-06-2008, 08:26 AM #7C.I.A.
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hmmmmm...asa na kaha ni padung nasad? char kau ni c theused ug nardz ay....
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08-06-2008, 09:18 AM #8Elite Member
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^ char ba oie... ikaw man gani ang daghan au fans....
Plantronics!
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08-06-2008, 10:23 AM #9C.I.A.
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Rde!----repeat dispatch....
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08-06-2008, 04:34 PM #10C.I.A.
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ETR - estimated time of restoral
pero accdg to teammates, escalate to release.. haha
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