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Take inbound and do outbound calls from/to Plan members/ dependents/ Providers and answer questions regarding their Health and Dental Insurance, Life, Disability and Internet issues.


Job Description

•Take inbound and do outbound calls from/to Plan members/ dependents/ Providers and answer questions regarding their Health and Dental Insurance, Life, Disability and Internet issues.
•Provide accurate Health and Dental benefit coverage including its limitations and conditions
•Provide Life and Disability benefit or refer to the appropriate contact people as necessary
•Update Plan member and/ or dependent information or refer to appropriate contact people as necessary
•Determine if claim processed are accurate based on the provisions of the contract and have it processed or adjusted accordingly
•Provide assistance to Plan members regarding their plan member site if they’re having any issues
•Coordinate with other departments to determine claim eligibility and status.


Qualifications

•Ability to converse effectively using the English language
•Ability to compose grammatically correct, clear and concise emails using the English Language
•Demonstrated ownership of the full customer experience and keen follow-through in driving issues through to final resolution
•Exceptional organization skills
•Keen attention to detail
•Exceptional customer service experience/ability to manage and foster relationships with both internal and external partners
•Strong interpersonal, written and verbal communication skills in a professional environment
•Able to recognize, prioritize and deliver against competing priorities
•Proven ability to quickly and easily adapt to changes within our business environment and respond effectively and positively to changing priorities
•Ability to innovate and initiate process improvements and own the process of driving the change
•Proficiency with Microsoft Office suite of tools
•A team player who is comfortable demonstrating the necessary behaviors within our team environment in order to orchestrate the elevation of our customer service strategy

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.


Primary Location : PH-Lapu Lapu City-CEBUMBPS-Manulife Building, Mactan Newtown Center Mactan Circumferential Road
Business Unit : BPO - MTS - Gross
Job Function : Business Operations
Job Type : Standard
Schedule : Full-time