JP Morgan Chase

[luke0917]

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@momoneyz, sent you a pm already. thanks.

[SpiritBreaker]

Customer Support Advisor -Collections-Chase Card Services for Cebu Captive Operations (EG-START DATE MARCH 2010)-090061603


Be a part of the first captive operations of a global financial services firm ! We are already accepting applications from individuals that have an interest in joining JPMorgan Chase & Co. captive operations .
Please note that we will start reviewing applications in January 2010 and all applications will be responded to no later than February 2010.


Customer Service Advisor
RESPONSIBILITIES:
Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).
The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Chase Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder's preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service.
The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale.
Qualifications
REQUIREMENTS:
Candidate must have completed at least 2 years in college
Required language(s): English.
Previous customer service or call center experience preferred
Applicants must be willing to work in Cebu City.
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
Strong communication skills both written and verbal
Demonstrated decision making, problem solving and analytical skills
Proficiency in a Windows based environment
Ability to analyze multiple sources of information to determine best course of action
Must be willing to work in an environment that requires heavy phone-based customer interaction

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if you want na maka una mo...please pm me your name, email address and phone numbers, and also indicate if you want to go for collections or for custoemr service advisor...thanks

Dude nag send na ko ug PM nimo. thanx.

[chris_noff]

sent u a pm na momoneyz.reply nya ha....

[rl]

d man mu reply

[yde_30]

nice ni dah....im planning pud mo apply nxt year...

[rusha84]

maayoha gud ani... wla na ang JPMC sa people support? JPMC account man ko sauna sa people support.

[momoneyz]

the account would all together new...this would be the first offshore site nila...
this is not CHASE US but its CHASE CANADA...

so those accounts that are being handled by PS or EPER would still remain...

maybe in the future they might be opening an inhouse center for those specific accounts but for now Collections and customer service lang sa...

this is really great news since, canadians are more mild than americans...so dili ra kaayo toxic...

also to all those posted with their numbers...
just pm me your name and your email address as well...
recruitment cant call you if they dont have those information...

thanks for all those who pm'd

[chris_noff]

the account would all together new...this would be the first offshore site nila...
this is not CHASE US but its CHASE CANADA...

so those accounts that are being handled by PS or EPER would still remain...

maybe in the future they might be opening an inhouse center for those specific accounts but for now Collections and customer service lang sa...

this is really great news since, canadians are more mild than americans...so dili ra kaayo toxic...

also to all those posted with their numbers...
just pm me your name and your email address as well...
recruitment cant call you if they dont have those information...

thanks for all those who pm'd

thanks momoneyz....

[markykoy]

Did PM you.. can you confirm by replying?

[prettylime]

kabaw ko kinsa na agency nag gunit ani