Me: let me keyspell your service tag J for Juliet, Z for Zebra, E for X-ray
Customer: Son, do you know your alphabet?
Teammate:
Choose safe mode with networking and then select the region for united states.
Teammage: What operating system are you using, Windows XP or AC ADAPTER?
Teammate:
please insert an audio cd so we can begin installing vista..
Teammate: I need to pull up some of my resources here just to better assist you with your concern. With that i may need to put u on hold for about 2-3 BUSINESS DAYS! oops
Teammate: okay, i'll keyspell your tag, its George for George...