Call Centers are not for no brainers, Every day is an adventure.

[cromagnon]

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iyang cellph kuno mapalong every 5 sec. ig press any key mo on nsad...

ma'am its just your backlight . its purpose is to conserve ur phones batery ...

ahh ok...

[lord-lord-lord]

hahaha! pyter!

[cyraxx]

Yeah yeah. You guys are geniuses

[lord-lord-lord]

let's make this a happy topic. walay lalis.. share mo sa mga adventures ninyo!

[cyraxx]

Well, I was at earthlink before. The client called said he cant access the internet as its asking for password. I was new like 2 weeks live so As a tech Person We troubleshoot as im handling Dial up account. my supervisor was rooting for me and help me out. The caller was an old lady from new york (u know what i mean).

She talks and curse That she cant connect to the internet and that damn password is the worst invention ever for an Old lady like her. If i had my way i would have finish this case in a few minutes but the supervisor keep on feeding me howtos to solve the issue. It took around 2 hours ++ to solve it.

This is the scenario. She bought Surplus PC and there was an Earthlink CD inluded lol. She called support cause when she turn on the computer She cant connect to the internet. It turns out When she turn the PC it was asking for Windows Login Password lol(nobody knows the password as its secondhand pc). And we troubleshoot it for 2 hours. toinks. Thanks Supes...

To non TECH: we are suppose to troubleshoot dial up password issue. Not The windows login as its personal and she bought the pc secondhand. So the password must be from the original pc owner.

[lord-lord-lord]

hahaha! kana adventure sad na dah.. hehehe.. inana gyud pag newbie nako.. bsag gamay kaau nga issue, tawag daun mentor.. hehehe

[cyraxx]

hahaha! kana adventure sad na dah.. hehehe.. inana gyud pag newbie nako.. bsag gamay kaau nga issue, tawag daun mentor.. hehehe

yeah but in my case I was already experience Tech Person. The supe is kinda playing powerplay and did not let me solve it but rather tried to show me the ropes hehe. Anyways we ended up as really close. Yeah, those where the days.

[orochimaru700]

nganung ni inter... hahaha...

btaw sa ako tan-aw sa call center industry, g discriminate pud ta ug apil sa uban foreign countries.... ky ang pinoy, lipay ug "DAKO" na man daw ang sweldo para sa usa ka call center employee, meaning "gamay ra diay kaau ug expectations ug ingon ana ra diay ka mobo ang gusto ma abot sa usa ka pinoy/pinay sa iyang pag panarbaho"... mao nang mga BPO giants nga gkan sa gawas, nagpakalami ug negosyo sa ilang contact/call centers ngari sa pinas... Mostly nagtuo gyud ang mga call center agents nga "yes, dha ko, adto ko dha ky dako sweldo, but the truth wla gyud idea, ang foreign BPO ray nagpakalunod sa kwarta. . .

Foreign BPO's wins

Filipino standard looseeee...

[masakiton]

sa techsupport dili lang jud 100% technical skills kailangan.. dapat naa pud dakong people skills
labi na sa mga callers nga dili kaayo maayo sa technology ... mas dako ug oras ang pag explain ug pag hatag sa instructions kai sa pag resolve sa issue

mga classe nga caller ako na sugatan
1. blind (maka dungog ko mo istorya ang computer kung unsa iya gi select)
2. handicapped/disabled (naka wheel chair.. back injury daw)
3. not so smart nga hambugero ... 100Mbps daw iya dial up
4. nagger (mag cge reklamo dili nalang jud mo sunod .. kasagaran babae)
5. daghan problema sa kinabuhi .. talk to papa mode most of the time .. hinay2x ug troubleshoot
6. tech savvy nga mag buot2x
7. dili kaayo computer literate pero willing mo sunod sa instructions (kasagaran lalaki)
8. computer literate/savvy nya mo matuo sa instructions .. mao ni the best.. dali ra mag human

[masakiton]

nganung ni inter... hahaha...

btaw sa ako tan-aw sa call center industry, g discriminate pud ta ug apil sa uban foreign countries.... ky ang pinoy, lipay ug "DAKO" na man daw ang sweldo para sa usa ka call center employee, meaning "gamay ra diay kaau ug expectations ug ingon ana ra diay ka mobo ang gusto ma abot sa usa ka pinoy/pinay sa iyang pag panarbaho"... mao nang mga BPO giants nga gkan sa gawas, nagpakalami ug negosyo sa ilang contact/call centers ngari sa pinas... Mostly nagtuo gyud ang mga call center agents nga "yes, dha ko, adto ko dha ky dako sweldo, but the truth wla gyud idea, ang foreign BPO ray nagpakalunod sa kwarta. . .

diba sir mao na ang main objective sa business.. aron maka kwarta?
mao bitaw nag outsource sila aron maka save ila business