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Maybe they've been just generous with me...hehehe... The guy at the boarding gate also told me that as long as there's no final boarding call yet, they can still rush and squeeze passengers for...

PAL usually gives leeway during check-in. Yesterday for our Manila-Dumaguete flight, my boss arrived at 6:25 for our 7:00 A.M. flight...was able to ask the counter to give a leeway and they were nice...

I think it was her discretion naman especially that she was the shift manager... it was actually in MCIA for that even...and if you are going to follow what the passengers said she even hid her name...

I think the problem with 5J is how they deal with situations arising from delays. I think this is the major part of contention when you talk about 5J having bad CSR.

Delays are given, in any...

^^

Actually PR now is barely delayed nalang. They are on-time or ahead of schedule most of the time na...for example last week, the only flight na delayed nila for the whole week was the MNL-BXU...