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That 'something' actually happened or was discovered first in Stream QC and it was more widespread there than in i2.

^^^ yep ^^^

I knew before that there were trainers who went back to agent duties but that was when the training team had excess trainers. Just hope that their expectations were set from the start.

If they were full pledged trainers and not just ATS's, there could have been compelling reasons why they went back to call handling duties. O well

Were they full pledged trainers or associate trainers?

=) :wave:
for once, i agree with your opinion regarding the shirt
as for the headset, wear and tear i guess but how sure are you that it's not being addressed, just by the basis na always may...

"'In this world nothing can be said to be certain, except death and taxes." add na din ang "attrition from the BPO industry" as a certainty hehehe

ofcourse I know hehehe but ofcourse (again hehehe). I don't have to explain that here. If you want I can explain it to you. Just email me at my office email okies? :)

And i guess we'll never know the real reasons that triggerred the 'abrupt' loan of 15 dell agents. =)
So easy to make assumptions hehehe

@siopao1984 (mark? Or i could be wrong but it doesn't matter) - thanks sa feedback. And since taga OLV ako, just to answer your first question- ok lang, work is still not easy but still trying ü

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