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Job Summary

Responsible for supporting the Social Media monitoring needs of MBPS

Key Accountabilities

•To actively monitor and engage with all forms of Social Media (e.g. FaceBook, Twitter, etc)
•To act as one of the key points of contact for social media queries, developing a response process, engaging with potential and existing clients.
•To work flexibly and carry out additional roles within the Team as may be agreed from time to time
•Research and administer social media tools on a daily basis in support of clients’ social media strategy
•Monitor and evaluate social media results on a daily basis in coordination with client goals and benchmarks
•Work closely with the other team members to meet client goals
•Keep pace with social media and internet marketing industry trends and developments
•To create and analyze reports on different social media platforms
•To lead a group of Social Media Associates in using Social Media Measurement and Monitoring tools
•To train new Social Media Associates on their respective roles
•Provide recommendations as the program evolves and can be reviewed
•Communicate to the team and management on project development, timelines, and results


Minimum Skills Requirement to Hire
The candidate

•Must not have any attendance issues and have not received any disciplinary action.
•Proven working experience in social media

Technical Skills

•Adept at data collection, summarization and analysis.
•Has acute numerical, analytical skills and possesses advanced spreadsheet skills.
•Ability to publish, monitor and manage contents through social media platforms

Soft skills
•Excellent English written and verbal communication skills.
•Ability to work independently and act professionally at all times.
•Strong organizational skills and able to work under pressure.
•Demonstrated problem solving skills.
•Extra-miler and constantly pushes the limits of current responsibilities.
•Good interpersonal skills.
•Strong knowledge in project management and process improvement.
•Can excellently execute and implement plans and programs.
•Strong attention to details and accuracy.
•A willingness to render overtime work as needed.

Minimum Skills Requirements to Go-live

Product Specific Knowledge

•Ability to navigate and monitor Social Media Channels using Sprinklr
•Ability to navigate and monitor Social Media Channels using Radian6
•Ability to navigate and monitor different Social Media Channels using their specific platforms

Process Specific Knowledge

•Monitoring Logs, timing and screenshots updates.
•Monitoring Report generation.

Tools Specific Knowledge

•MS Excel
•MS Powerpoint
•Lotus Notes

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization.?? It is our priority to remove barriers to provide equal access to employment.? A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Primary Location : PH-Lapu Lapu City-CEBUMBPS-Manulife Building, Mactan Newtown Center Mactan Circumferential Road
Business Unit : BPO - MTS - Gross
Job Function : Marketing
Job Type : Standard
Schedule : Full-time