• Teleperformance Philippines receives ISO 45001: 2018 certification

      Teleperformance Philippines receives ISO 45001: 2018 certification for excellent occupational health and safety programs

      Teleperformance Philippines gets ISO 45001: 2018 certification. Present during the ceremonies were (L-R) Rachel Cacabelos, TP Philippines VP for Human Resources and Communications & Marketing, SGS Sales Head Rose Mangubat, SGS Account Manager Nina Alejandro, TP Philippines Chief Operations Officer Joey Marquez, TP Philippines SVP for Human Capital Resource Management Jeffrey Johnson, and TP Philippines VP for Facilities & Administration Ed Punzalan.

      In line with their commitment to creating a safe workplace for all, Teleperformance (TP) Philippines, the global leader in outsourced omnichannel customer experience management, has been awarded the ISO 45001: 2018 certification.

      ISO 45001, or the Occupational Health and Safety Management System Certification, is the world’s first International Standard for occupational health and safety (OHS). It promotes a safe and healthy working environment by providing a framework that allows organizations to identify and reduce their OHS risks, reduce the potential for workplace accidents and illnesses and improve legislative compliance.

      TP Philippines worked with Standard Global Services (SGS), a testing, inspection, and certification company, that helped audit the company. To achieve the certification, TP Philippines underwent intensive training and design. As a result, TP put several health and safety precautions on their business sites. Such as personnel training, including doctors, nurses, safety officers, and first aiders. Auditing welfare facilities such as clinics, gyms, washing, and sleeping areas. Development of an emergency management plan includes an emergency response team, site emergency response kit, and first aid station. Moreover, TP Philippines initiated Policies and Program for the prevention and control of HIV-AIDS, Tuberculosis, and Hepatitis B in the workplace.

      SGS Philippines Account Manager Nina Alejandro shared, “We are proud of Teleperformance Philippines management team’s commitment and participation to the organization’s processes which manifested assurance in safety and customer satisfaction. Noteworthy was the optimism and enthusiasm of the team members to work together then with the audit team throughout the entire certification journey.”

      TP Philippines Chief Operations Officer Joey Marquez also talked about the significance of the certification. “The health and safety of our people has always been on top of our priorities. Achieving this certification means that we are indeed a great workplace. This does not only help our workforce and our company, but we can also contribute to our commitment to the UN Sustainable Development Goals,” said Marquez.

      The certification addresses four of the United Nation’s Sustainable Development Goals:

      • Good health and well-being
      • Decent work and economic growth
      • Industry innovation and infrastructure
      • Sustainable cities and communities

      TP Philippines has successfully implemented 92% of COVID-19 Health and Safety protocols. In addition, the OSH committee successfully audited the performance of TP. Including strict implementation of physical distancing, monitoring of body temperature upon entry, deployment of disinfection station, strict implementation of wearing of facemask within facilities, and requiring fit-to-work certificate for back to work employees, among others.

      “Our commitment to occupational health and safety does not end with this certification. As we continue to navigate the new work environment, we are confident that Teleperformance Philippines is ready and equipped to bring great interactions to our clients and their customers, whether onsite or at home,” continued Marquez.

      Last year, TP Philippines also launched TPVac, their nationwide vaccination program, which was able to vaccinate nearly all of its onsite team members in 2021. TP also upholds the strictest safety standards in their business locations to protect their onsite employees. Their Bacolod site is awarded a Certificate of Safety Seal for its compliance to health and safety protocols against COVID-19.

      In 2021, TP Philippines was also certified Great Place to Work® for the fourth consecutive year and recently became part of the Philippines Best Workplaces™ list. These achievements were determined by creating globally exceptional employee experiences, high-trust relationships, and fair and equal workplaces for all. Through initiatives such as TP Women and TP Pride and partnerships with organizations to bring employment to marginalized communities such as persons with disabilities (PWD) and indigenous people.
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