• Rustan’s Cebu reopens with Safety as top priority



    As the world slowly evolves into a new way of life, people continue to be wary. With a handful already adjusting to an unfamiliar world, most still seek for a place where they can find some sense of comfort and normalcy after months of staying at home.

    Re-opening on June 12, Rustan’s Cebu welcomes everyone back to a familiar, comforting space that’s made safer by a dedicated team, who are ready to help connect the community with one another.

    “Our goal for the past 70 years has always been to serve the community with great service and to provide a safe environment that feels like home. In this new chapter, we are committed to the idea of “One Home, One Hope” to strengthen our solidarity with our countrymen as we help uplift the society's mindset to look forward to brighter days. As an establishment that has been a second home for many shoppers, we will stay dedicated in implementing thorough safety protocols to ensure that our employees and shoppers are protected and can visit us with ease of mind,” shares Zenaida R. Tantoco, Rustans’ Chairman and CEO.

    With everyone’s safety as their utmost priority— and to help ease the public’s worries— strict preventive measuresfollowing the protocols under the General Community Quarantine (GCQ) guidelineswill be implemented and diligently instilled in all the stores.

    With their employees at the forefront, Rustan’s adheres to keeping everyone safe starting with their team and their store premises.

    • All employees will go through rapid testing before returning back to work and only those with a negative result shall be permitted to enter the store premises.
    • Employees will be required to change into a clean set of clothes and shoes before entering store premises.
    • Store premises will undergo daily intensive cleaning and disinfection at the start and end of the day, and air condition ducts will be cleaned regularly.
    • Janitors will be assigned to clean and wipe the moving rails of escalators on a regular basis, along with highly touched areas like door knobs, elevator buttons on each landing. Interior of elevators will be cleaned by the staff assigned inside.

    Rustan’s has always valued the well-being of their patrons, always keeping in mind their comfort and welfare.To ensure that their visitors’ safety is never compromised, the department store continues to show care for everyone by following specific protocols, as well as providing constant reminders of safety that will be placed around the store premises.

    • Fitting rooms will be disinfected after each use.
    • Packaging of merchandise will be disinfected by receiving personnel upon receipt in store and before issuing to customer.
    • Trial and sampling of Beauty products will not be allowed.
    • Apparel brands’ Store Personnel will remind customers who will fit clothes to place fitted/worn apparel in a designated “For Sanitation” box. After 24 hours, Store Personnel will steam the clothes and put it back on display or store in the stockroom.
    • Shoe brands’ Store Personnel will request customers to wear ankle socks before fitting shoes. Socks will be provided accordingly.
    • Sneeze guards will be installed at the POS cashier areas.

    As an establishment that has been trusted for 70 years, Rustan’s keeps true to its word and dedicates a comfortable shopping experience for everyone. From choosing your merchandise to your actual purchase, Rustan’s will help ease your worries as they assist you to the best of their abilities.


    • Contactless payment shall be encouraged for customers using Scan-to-Pay and Tap-and-Go manner of card payments.
    • For payments made by cash or credit card, cashier will provide a money tray and politely request for the customer to place cash, credit or gift cards on the money tray.
    • After each transaction, all FSP, Beauty Addict, Loyalty Cards, Credit Cards and Rustan's EGC will be sprayed with alcohol, dried on a cloth and returned well-sanitized to customer.
    • Outer portion of packages of merchandise will be sprayed by Cashier/Sales Personnel with disinfectant in clear view of the customer before handing over the purchased item/s.


    Continuing their decades worth of reliable service to Filipino consumers, Rustan’s only has the public’s safety in mind as they continuously keep them well-informed and protected throughout their shopping experience.

    Rustan’s Cebu will open on June 12 with daily operating hours from 11:00AM to 7:00PM.

    For more information about the safety procedures and their latest promos, visit www.rustans.com or follow @rustansph on Instagram and Facebook.
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