• Cebu Pacific Refund Update


    The tourism and aviation industries have been among the worst hit by COVID-19 and currently, Cebu Pacific is only able to operate 10% of its pre-COVID network.

    Since the start of this pandemic, Cebu Pacific have received an unprecedented number of refund requests due to the flight cancellations brought about by the lockdown. The refund process then was originally not designed to handle this volume of requests, and this resulted in a backlog. Cebu Pacific have since then revamped our procedures in order to address this.

    To date, Cebu Pacific have refunded over PHP 2.4 billion booking cancellations related to COVID-19, equivalent to 50% of refund requests received. They remain committed to customers to complete pending refunds, and will update them once these have been processed. Cebu Pacific is currently halfway through refund requests filed last April.

    Cebu Pacific understands how challenging this whole situation is, and sincerely apologizes for the delay. At present, refunds may take up to six (6) months to process from the time the request was filed. Cebu Pacific thanks guests for their patience and understanding as they continue to enhance our processes for this to be resolved soonest.
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