Public Urged to be Vigilant Against New Modus of Scammers

Public Urged to be Vigilant Against New Modus of Scammers using ‘Screen Sharing’ and ‘Shoulder Surfing’

The public is encouraged to be vigilant against new scams or social engineering tactics involving “ScreenSharing” and “Shoulder Surfing.”


Scammers now have a new modus of deceiving users to activate their social media messaging apps' “Screen Sharing” feature. At the same time, they make transactions in online banking or e-wallet apps. This is how fraudsters get sensitive account information like MPIN and OTP and gain access to their victims’ financial accounts.

Moreover, scammers have also begun employing tactics called “Shoulder Surfing,” wherein they sneak a look at the screen of the mobile phones used by sellers or small business owners when transacting in online banking or e-wallet apps.

To be safe against these schemes and be protected against scammers, we urge our customers to do the following:

● Never share your MPIN and OTP
● Never click links
● Never show the screen of your mobile phone to anyone, especially when doing online banking or e-wallet transactions

Users can report scams to the relevant authorities, like the Philippine National Police Anti-Cybercrime Group (PNP-ACG), by calling (02) 8414-1560 or 0998-598-8116 or sending an email to acg@pnp.gov.ph.

Visit the official GCash Help Center in the app or at help.gcash.com, message Gigi, and type, “I want to report a scam.” The official GCash hotline, 2882, is also available to receive reports and complaints.