We are looking for a Network Associate.

[kiting]

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We are looking for a Network Associate.

About Us:
I Know IT is an Australian based IT firm that specialises in technology solutions for Australian businesses and offshore companies conducting business in the Philippines and Australia. I Know IT is not a BPO. The team work closely together to service and respond to customer’s needs running small and medium sized networks.

About the Network Associate Position:
The Network Associate is the level 1-level 2 helpdesk support our clients rely on. You will communicate with the client via email or phone call.

Responsibilities:
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium from our Cebu Office
• Configure software to connect to Internet application servers.
• Identify and correct or advise, on operational issues in client computer systems.
• Obtain general understanding of OS and application operations related to company offered services.
• Assist with the migration of Microsoft applications to cloud, specifically Microsoft Exchange, Microsoft SharePoint, AD and Microsoft Windows Server 2003, 2008 and 2012
• Configure and migrate files and email from on-premise to Microsoft Office 365
• Provision and configure virtual cloud IT environments
• Provision and configure physical and virtual network environments
• Manage and maintain virtualised/cloud IT environments based on VMWare and HyperV
• Documentation of all key IT systems
• Keep a detailed timesheet of your daily activities

Skills and Experience
• Strong verbal communication, preferably experience working with Australian or British companies
• Highly professional written communication – exceptional understanding of the English language
• Experience in a Business to Business (B2B) technology role
• Bachelor Degree in Information Technology
• Ability to adapt to a broad range of issues and challenges
• Close proximity to GAGFA, Cebu
• Knowledge of desktop support, remote access technologies, and basic windows and Microsoft Office configuration
• Knowledge and understanding of active directory, cloud environment and system networking.
• Strong customer service skills
• Autonomous, flexible and self motivated
• Positive and energetic

What We Have To Offer:
• Competitive compensation package including regular performance bonuses
• * No night shifts, no weekend shifts, no shifting schedules
• HMO coverage on your FIRST DAY (extended to 1 dependent)
• Program Allowances and incentives
• Opportunities for career advancement, personal development and experiences meant to enhance the quality of your professional life
• Immerse in personal development programs and continued skills enhancement through online training curriculums
• Engage with your colleagues and build friendships through exciting promotions, events and activities
• 5 days leave conversion
• Friendly, Safe and Clean working environment
• Incentives for hired referrals
• Monthly retention activities
• Php 5,000 sign in bonus
• As you progress in your role, you will be included in the on-call routine which will require you to check the boards for any emergency tickets we need to work on.
* I Know IT follow Sydney time (changes during Daylight Savings)

If you are looking for a place you can call your second “home” or want to progress in the IT field, apply with I Know IT now! Don’t hesitate, don’t procrastinate. Send your resume with cover letter to: recruitment@iknowit.com.au

[kiting]

Need more information about our company? Visit www.iknowit.com.au.

[kiting]

Don't like queue-ing calls call center environments provide? Want to have more experience with real technical issues? Planning to get more certifications to promote your career path? Send your resumes to recruitment@iknowit.com.au

[lunateec22]

This is quite an opportunity. Tabang lang ko bump.

[kiting]

I Know IT doesn't want to just keep you at the position you start out with. We also help our techs get certifications in different aspects of the IT industry so they can continue moving up their ladder of success. Send your resumes now to: recruitment@iknowit.com.au

[kiting]

We've begun the official testing and interviews this week. Great candidates have applied and we're still looking!

[lunateec22]

Tabang gihapon ko ug bump.

[dimebag101]

I'm interested. I am currently working as a Level 2 Desktop Support. How long has this company been here in Cebu?

[Mac Castillon]

Can I apply even if I'm currently working as Technical Support.?

[kiting]

I'm interested. I am currently working as a Level 2 Desktop Support. How long has this company been here in Cebu?

Apologies for not getting back to you sooner. I Know IT has been in Cebu for 2 years now.

@Mac Castillon -- of course you can apply. However, if you are to be selected by I Know IT, you would have to make a decision whether you want to stay in your current company or join our team.