In an inbound account..
An agent was talking to a customer who was having problems with his cable connection. There was a sudden beep while in the middle of giving instructions..
AGENT: Hello Peter? Peter, are you there?
CUSTOMER: No, this is John.
Agent: John? What happened to Peter??
CUSTOMER: I don't know. There's no one here by the name of Peter.
Agent then realizes it was another call..
AGENT: (almost at loss for words to say but then remembered..) Oh!..Uhh..Thank you for calling _________cable TV Sir. How may I help you today?
ganun
..hahahaha