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agent trying to convince his respondent to take a survey: yeys ser... aha, aha... no ser no... aym amirikan... aym kolling pram chikogu... oh no ser aym amirikan ser aym koling pram chikogu... ser?,...

another blooper. a very loud agent asking his respondent his name
customer: my name is bob. and went on to say other things
agent: while waiting for his turn to talk he pushed the mute and goes:...

while i was still new on the wire, actually that was our first live call after our training as agents. while i was still trying to familiarize the survey we are about to do. i overheard behind me one...