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  #46  
Old 10-27-2006, 12:02 PM
FK
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hahahhaa..thats the right way to put it..
mao jud...
puro na man gud to sila gisapot. i hope ang customer makasabot sab nga kanang mo dawat sa ilang tawag are just representatives, nga bisan onsaon pa nila og yaw2x dha... wala na'y mabuhat ang reps kundili ang pag report sa problema.

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lagi depende na sa tao, wait lang ta kung naka dsl naka... tan-awon nato kung d ba ka mamalikas
payts ra ng mamalikas, pero ang reps imong busdakan sa tanan kasubo nimo sa company... mura dili na mao, dili bya na sila councilor.
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  #47  
Old 10-27-2006, 12:36 PM
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di ko ka blame sa customer. grabe PLDT among connection diri makasapot gyud!! you know how it feels when you are beating a deadline unya INTERMITTENT imong internet connection?

sa case pd sa CSR, naluoyd ko niya. but sa akong tan-aw lang, morag kuwang sa seminar ang agent. but I couldnt blame her pud kung wa niya ma pugngi iyang self..luoy pud bya ning mga agent. maoy makasab-an pirmi. mao na nga ug mag agent mo, kinahanglan, you have to be somehow naive and not take calls personally. the customers cant bite you anyway..i hope wa nila gi sesante ang agent oi.. luoy pud.
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  #48  
Old 10-27-2006, 01:25 PM
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Default Re: PLDT CSR handle irate subscriber ng PLDT listen to this..
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Originally Posted by Zerone_null
lol the guy was an ass and the girl was a dumbass.
Ditto! It is always a given that irate customers have HUGE tendencies to become asses. PLDT & Globe CSR/TSR agents NEED MORE TRAINING! 'Nuff said.
وليس هناك كعكه ، والكعكه هو كذبة.
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  #49  
Old 10-27-2006, 07:47 PM
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Originally Posted by GlassMoon
Ditto! It is always a given that irate customers have HUGE tendencies to become asses. PLDT & Globe CSR/TSR agents NEED MORE TRAINING! 'Nuff said.
"Truer Words Were Never Spoken"
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  #50  
Old 10-27-2006, 10:16 PM
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make use of the "MUTE" button
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  #51  
Old 10-29-2006, 02:24 AM
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Originally Posted by t3ChNo™
make use of the "MUTE" button
luoya pud sa costumer no... na high blood na, napagaw pa cge ug yawX2....

unya nag-MUTE ra diay ang CSR....grrrr
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  #52  
Old 10-30-2006, 03:22 AM
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Ngano MAGYAWYAW man pod ang CUSTOMER ? Is that really the JOB DESCRIPTION of a CSR in CALL CENTERS in Cebu if not the whole Philippines ? People that are meant to be yelled and cursed ? Diri pa na sa US nahitabo .... mo hilak ang CUSTOMER , ang CUSTOMER ang ASS and DUMBASS all the same time .
There is an old saying: 'For want of a nail, the horseshoe was lost. For want of a horseshoe, the steed was lost. For want of a steed, the message was not delivered. For want of message, the war was lost.
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  #53  
Old 10-30-2006, 08:11 AM
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Originally Posted by SPRINGFIELD_XD_40
Ngano MAGYAWYAW man pod ang CUSTOMER ? Is that really the JOB DESCRIPTION of a CSR in CALL CENTERS in Cebu if not the whole Philippines ? People that are meant to be yelled and cursed ? Diri pa na sa US nahitabo .... mo hilak ang CUSTOMER , ang CUSTOMER ang ASS and DUMBASS all the same time .
in-ana gyud ang work sa CSR sa cebu SPRINGFIELD_XD_40. mas grabe pa ato naagi-an sa uban.
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  #54  
Old 11-01-2006, 07:55 AM
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Originally Posted by SPRINGFIELD_XD_40
Ngano MAGYAWYAW man pod ang CUSTOMER ? Is that really the JOB DESCRIPTION of a CSR in CALL CENTERS in Cebu if not the whole Philippines ? People that are meant to be yelled and cursed ? Diri pa na sa US nahitabo .... mo hilak ang CUSTOMER , ang CUSTOMER ang ASS and DUMBASS all the same time .
I think mosly customer sa mga call center sa philippines gkan man sad sa U.S.
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  #55  
Old 11-01-2006, 12:21 PM
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Originally Posted by SPRINGFIELD_XD_40
Ngano MAGYAWYAW man pod ang CUSTOMER ? Is that really the JOB DESCRIPTION of a CSR in CALL CENTERS in Cebu if not the whole Philippines ? People that are meant to be yelled and cursed ? Diri pa na sa US nahitabo .... mo hilak ang CUSTOMER , ang CUSTOMER ang ASS and DUMBASS all the same time .
Lahi man gud ang Customer diri sa Philippines bro, super demanding kaayo. kay "customer is always right" lagi kuno, mao ang uban dili gyud ka-control sa ila emotion mamalikas taman. They're only paying P995/month for a dsl connection, yet they're expecting to get a 24/7 no-downtime a-la-leased-line connection. hehehe! opinion ra ni nako ha, ayaw mo ka lagot peeps. sa bagay, wala man gud nagbutang ug Disclaimer ang pldt ug globe nga naa gyud number of times per month nga ma-down para ma-manage unta expectation sa subscribers.
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  #56  
Old 11-02-2006, 12:15 AM
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Originally Posted by voldemort
Lahi man gud ang Customer diri sa Philippines bro, super demanding kaayo. kay "customer is always right" lagi kuno, mao ang uban dili gyud ka-control sa ila emotion mamalikas taman. They're only paying P995/month for a dsl connection, yet they're expecting to get a 24/7 no-downtime a-la-leased-line connection. hehehe! opinion ra ni nako ha, ayaw mo ka lagot peeps. sa bagay, wala man gud nagbutang ug Disclaimer ang pldt ug globe nga naa gyud number of times per month nga ma-down para ma-manage unta expectation sa subscribers.
saktu ka bro "customer is always right" jud. The Telephone Company should provide better and quality service to their costumers...

Ok ran ma-down ila line for about 2 to 3 hrs but for 1 whole day, it's not acceptable...
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  #57  
Old 11-06-2006, 11:47 PM
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SIR RAUL!!! Hu hu hu ayaw lagi....

Nahilum lagi ni.... Wala nani part2?....
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