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#1186
08-14-2007, 07:54 PM
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#1187
08-15-2007, 03:51 AM
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nagmahay ko ngano i chose smartbro over DSL grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr. i tot mas easy man if mag move ko ug boarding house. karon mawad-an kog client tungod aning sge putol putol. murag tanan customer service agent nla ako ng naaway. every kadlawn magputol putol as in every 2-5 mins kung nus-a ko mag trabaho nya adlawan kay ok ra. i told them nga if i loose another client, mag initiate ko ug class suit for all disgruntled customers.
pag install pa lang daan nag lisod na sila and i told the contractors nga if dili gani satisfactory dili lang ko modayon. nya namugos jud. they even activated the account daan bsan wla pa natarong install, gi email nla ang test connection results gi change to 100% tanan. they returned the day after gi install kay ichange ang antenna kay mao daw ang guba. i told them the same thing nga dili lang ko dayon if wla klaro . sge pamugos nga antenna ra prob. karon after less than a month, antenna na sad daw prob!! kinsa mo apil sa class suit ?? |
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#1188
08-15-2007, 05:51 AM
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#1189
08-15-2007, 06:04 AM
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kay depende man na sa imu location. im frustrated by the fact nga dapat wla sila ni insist nga ipadayon akng connection and lied nga wala nay problema if pulihan ang antenna (which they already did) when they know nga bati ang location. the first 2 weeks i've been connected, the weather was bad so i thought the frequent disconnection was caused by that. pro karon nindot na man panahon bati ghapon ang signal.
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#1191
08-15-2007, 09:29 AM
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#1195
08-16-2007, 02:43 PM
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to ay_ambot, there is instructions somewhere sa interenet unsaon pag reclamo.
1st thing you can do is screenshots of the pings and speedtest, time and date for a week or month. dapat every day na. this will be your basis. log all your customercalls (date and time) kung la gihapon next atu, hatag ka mail sa smart for you intention then ang next la na ko kabalu. murag send ka letter sa ntc and cc' smart then ambut unsa na to. check lang .. murag black+red man to nga forum. |
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#1196
08-21-2007, 05:10 PM
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dapat, you have the logs of the worse/worst ping replies you ever got, make sure to take note of the person to whom you've talked with (e.g. customer care, tech, etc.)
by the way I've successfully have my "bond thing" waived thru this. try it. |
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#1197
08-23-2007, 12:22 AM
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their technical personnel came by today and instead of fixing my connection they made it worse. ggrrrrrrrr. i have already started making logs of my speed and calling their customer service hotline evertime there's as they termed it "intermittent" connection, which happens so f***ing often it makes me want to cry.
the irony of it is , the f***ing intermittent connection happens mostly in the evenings and early morning when i'm working and is ok in the daytime when im sleeping (i'm a freelance programmer and my clients are mostly canadians). god i can kill someone right now. i can't connect to my client's server and took me forever to log in here. Another "so-funny-i-could-kill-someone" the result of the speed test through quickfix = 302.7 kbps . bwahahahahhahaahaha. i can't even log in YM and gmail because it keeps on getting timed out. |
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#1200
08-25-2007, 01:46 AM
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Re: All about Smart Bro (read the first page before posting)
