PLDT MyDSL DISCUSSIONS

[hyper]

whew.. finally na solve na gahapon, pldt upgrded their system in our area, so there is a need of new configuration on their modem/router..

[lestat1116]

cge ka dc ron. atot ani oi

[v2s13]

$#@$!! cge lang ka DC pldt. overnyt akng download abi nko humana nig buntag, wa ni isbog kay wa internet tibuok gabii. mag cge ka dc kada gabii.

[jumps_zilla]

I think we should report this disconnection issue to PLDT's support center (which has crappy level 1 techs). A tech (I think he was from a higher level) called me up and said I was the only one who reported this type of issue so he advised me to keep monitoring my issue. If this is a network problem (which I really think it is), we need to get those reports in to PLDT.

BTW, I still keep getting disconnected...

[v2s13]

yaw tawag bro, kasuway nko ana. call center rana mo tubag nmo nya naa rana sa computer ila mga answer sa imo reclamo. personal jd ko ni ad2. suway ko tawag ka 3. lain2x mo tubag. lain2x sad ila answers.

[jumps_zilla]

So after you went to the PLDT office, I assume you got your issue fixed?

I am aware that when I call, I get routed to a callcenter (again with crappy techs). Instead of transferring me to a higher level tech support, they ask me to keep my modem on so that they can do some sort of remote testing.

The reason why I suggested we keep calling in with this issue of frequent disconnection is so that the network engineers (or whatever PLDT's higher level Techs are called) will be made aware of the issue so they can really start fixing the problem. I figure that if enough people with this problem call in, PLDT should say "Hey, there must be something wrong and it's not on our customer's end."

[Blitzwing]

Quote: Originally Posted by jumps_zilla So after you went to the PLDT office, I assume you got your issue fixed? I am aware that when I call, I get routed to a callcenter (again with crappy techs). Instead of transferring me to a higher level tech support, they ask me to keep my modem on so that they can do some sort of remote testing. The reason why I suggested we keep calling in with this issue of frequent disconnection is so that the network engineers (or whatever PLDT's higher level Techs are called) will be made aware of the issue so they can really start fixing the problem. I figure that if enough people with this problem call in, PLDT should say "Hey, there must be something wrong and it's not on our customer's end."

Hi Jumps...long time no see bai...too bad we're not bunched up in the same building hehehehe....looks like you have the same problem as i did before. I subscribed to PLDTMydsl twice....1st time was when I was in 1999-2002 then had it disconnected for a year then subscribed again in 2k3. Anyway the 1st time I subscribed it was pretty stable...thanks to their modem.....it was by Nortel (heavy bugger with an aluminum casing)....never had any connectivity problems with it. The second subscription, the modem that they now used was the Thompson's speed touch....lighter..prolly 1/4th of the weight of the old one. I had connectivity issues twie with the second subscription with the modem. First time I encountered the problem was when I installed and configured it...damn thing won't connect or it connects but disconnects after a few seconds. After several calls to their hotline...they decided to send some people over. It turns out, that our line had too much interference. They fixed my line and problem solved but nearly a year after...I had the same problem, can't connect, called their hotline several times that they sent someone over. This time, it was the DNS setting...and according to the tech...the Manila folks did some updates on the system and it caused problems to a good number of customers' . He also told me that the newer modems are crappy compared to original one...what he did after was change my DNS and IP address settings and taught me to access the modem's diagnostics via the browser since it is web based. Problem solved...never had problems na ever since. Moral of the story....keep on pestering them....the frontline techs can only do basic troubleshooting and if they can't solve it....report the incident and pass it on to the local office for investigation. Normally they (the on site techs) would call you first and then come over if they can't do it on the phone.

[Jacobus]

ang problema kay lag kaau!!!!!! bati anang pldt

[jumps_zilla]

Thanks for the tip, blitz.

[lestat1116]

ey kinsa kahibaw direct line sa pldt dsl service dri cebu? dili katong172375.

[jumps_zilla]

The technician who came to my house told me that 172375 is the direct number but I think they rout all calls to Manila now so whatever number we dial, we have to put up with their bland level 1 tech support. Unless someone has ANOTHER number we could call... ^_^

[yatakitumbi]

bati PLDT..way ayo

[cloud]

Who has tried sharing their internet connection using a router? Is it possible? Is pldt using ADSL which is using a RJ11 connection instead of RJ45 used by SmartBRO. What router are you using to share you internet connection, If you have procedures pls. e-mail me at cloud@slashmymail.com. thanks.

[jumps_zilla]

I did a speedtest on Speakeasy.net and here is the result:
Download Speed: 49 kbps (6.1 KB/sec transfer rate)
Upload Speed: 118 kbps (14.8 KB/sec transfer rate)

I'm on Plan 999 and I'm supposed to have up to 512 kbps download. I called PLDT and a tech from Cebu called me back saying they need to check on something in the "Central Office". As if I thought the disconnection issue was a problem... *sigh*

[darkwing]

yup hinay gyud ang network sa PLDT karon, they won't admit pero naa sila problem sa ilang international gateway, usa ka example ang youtube, sa globe paspas kaayo ang streaming, straight straight sa PLDT cge ug buffer..