Nightmare @ Leonardo's
I know the title is quite a bit harsh. Honestly...what we went through WAS!!!. Reaching the place needs a private vehicle or a taxi, it is a bit secluded. If you don't know the way, you will surely get lost. Upon reaching the place a sign that says "NO SANDOS, SLIPPERS, SHORTS ALLOWED" greeted us, which made me think -this place must be "SOSY". I was impressed(music, interiors - it seemed like everything was perfect....sad to say it was only up to that point...then the rest fell out of expectation), it was exclusive - we were the only diners for the night. We joined pnoize and addicted2 and asked for the menu. As what is written above, the menu was limited - not a lot to choose from. I got the chili con carne which I heard was good. Beor got the chicken in a basket and the mushrooms. Then the rest of the diner's started arriving and also placed their orders.
Verdict on the food - I found my chili con satisfactory (it is not spicy, i would have wanted it to have more zing). The chicken was bland. The mushroom, I'd go to kahayag anytime and have a more decent mushroom if kahayag was still in business. We wondered why no one asked us if we wanted our bill, we had to ask for it. The bill was dissected and each and every one of us gave our share of the tab. Even though how many times we computed for the total, it just won't add up. Mommy d' asked for the order slips and we compared it with the final tab and the menu, 5 drinks were charged - drinks that were out of stock as what the waiters said - were billed to us. 5 x P45 + 10% is almost P250, way too much of an overcharge as I may say so. They must not have expected us to go over the bill. Unsaon na lang kaha kung daghan ug tao and mao na pirmi ang mahitabo(and diners not reviewing their bill), they must be making a lot of money out of that overcharging. But if the diners happen to check on the bill then good for the diners. 1 more thing that really irked me was that NO ONE came to us and informed us that they will be closing, they all just vanished and left the guard and the caretaker to answer to our complaints and questions. NO MANAGER, NO OWNER to answer up to us. The guard was also a bit arrogant "unsaon ta man na, nanguli na man sila. balik lang mo ugma." is that the right thing to answer to peeved diners?! Paging MR. OWNER please teach the staff courtesy and proper customer service.
This is one place i DON'T want to go back to AGAIN!
food - 2/5
place - a bit secluded 1/5
ambiance - 3/5 cozy but they turned off the air conditioning system while we were still there and not informing us, we just wondered why the temperature suddenly became too warm.
customer service - the waiters were prompt in delivering our orders though and were kind enough to tell us which items are not available. but no one was there to help us out when we were settling our bill. -100/5
total = nightmare!!! horrible experience. would not want to be in that kind of situation ever.
|