Included in my complaint letter
The sixth consumer right stated that the consumer has the right to redress, which is the right to be compensated for misrepresentation, shoddy goods, or unsatisfactory services. The 3R’s is Repair, Replace and Refund (source:
DTI NCR, Philipines : Official Website). It also stated under FAQ about product warranty that states. The retailer may be subsidiarily held liable attaches in the following instance: - In case where both the manufacturer and the distributor failed to honor the warranty the retailer shoulder the expenses and costs necessary to honor the warranty but the retailer is not prevented from pursuing actions against the distributor and manufacturer (source:
DTI NCR, Philipines : Official Website).